My Michigan/Utah Stubhub Ticket Story
Thought this might be forum thread worthy, if not mods feel free to delete.
I bought a pair of UM/Utah tix on Stubhub on April 22nd for $122 per ticket in section N23, north endzone. They were about half of what similar tickets were going for at that time. I had a feeling that the seller knew he left money on the table so I would probably never see those tickets.
In preparation for that scenario I contacted stubhub the day I bought them to find out about their policy. They told me that I would be guaranteed comparable or better tickets if I didn’t receive my tickets on September 1st. I secretly had hoped to never receive the tickets after I was explained the policy.
Fast forward to….. today. As of this morning I had still not received a UPS shipping confirmation email from stubhub. And when I walked out to the front of my house the UPS driver just happened to pull up, weird. He was delivering a box to my neighbor so I took the opportunity to explain the situation. He told me that he did not see any deliveries going to my address today, and that if I was to receive a delivery from UPS he would be the driver.
So I decided not to wait until close of business today in order to get the replacement process going. I called Stubhub and after a bit of a wait I got a customer service person that was very helpful. I explained everything to him including the UPS driver confirming that I was not going to receive any shipments today.
Jumping ahead I received a phone call from Stubhub after maybe 4-5 hours. The lady asked me if I was ok with a pair of replacement tickets in section E36 about 40 rows up, or basically midfield between the 40s. I told her that was fine. Comparable tickets at midfield are going for $660 today.
I am absolutely dumbfounded that the seller would choose to not send me the tickets and be on the hook for over $1,000 in penalties.
I know tickets/stubhub are discussed frequently so I thought my story might be of interest to the board. Looking very forward to the game, even more now which I didn’t think was possible.
One more note, Stubhub is going to set up a temporary ticket pickup at the SLC Marriott University Park, which I believe is where a few mgobloggers are staying.
Go Blue.
September 1st, 2015 at 8:38 PM ^
September 1st, 2015 at 8:39 PM ^
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September 1st, 2015 at 8:41 PM ^
Actual Cool Story Bro
September 1st, 2015 at 8:43 PM ^
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September 1st, 2015 at 8:50 PM ^
September 1st, 2015 at 8:53 PM ^
September 1st, 2015 at 9:19 PM ^
September 1st, 2015 at 8:44 PM ^
September 1st, 2015 at 8:51 PM ^
September 1st, 2015 at 8:55 PM ^
Good work for praising someone for coming through on their commitment. Have fun at the game!
I had to sell my MUFC/Real Madrid game tix at basically the last minute last year, and did so on Stubhub. Other than the rush to drop the physical tix off at the nearest whatever it was shipper here in BFE Iowa, I was happy with the result. And so was the buyer.
September 1st, 2015 at 9:02 PM ^
Dude - you lucked out! I've had similar situations and I've been offered replacement tickets before, but never this good! Congrats!
September 1st, 2015 at 9:10 PM ^
+1 informative
I've used StubHub only a few times, and I always wondered about how a scenario like this actually played out. Thx for sharing.
September 1st, 2015 at 9:12 PM ^
September 1st, 2015 at 9:14 PM ^
September 1st, 2015 at 9:17 PM ^
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September 1st, 2015 at 9:35 PM ^
yep, it was sort of like getting dealt pocket aces with three raisers in front of you. I was trying to pretend no big deal as I didn't want her to somehow realize that she was giving me the best seats in the house then suddenly take back her offer once she realized what she had done. I'm not even sure she was all that aware of the seating chart, at least she didn't seem to know how much better the seats were when she spoke to me.
September 1st, 2015 at 9:20 PM ^
In 2013 we went to Cleveland for the Browns/Lions game, and we had gotten our tickets off of StubHub for the upper deck. We get to the gates, and the tickets are invalid because the seller double sold them. Fast forward 30 minutes on the phone with StubHub and a walk to their satilite location at a local hotel, and we were sitting in the first row on the 50-yard line.
September 1st, 2015 at 9:26 PM ^
September 1st, 2015 at 9:31 PM ^
September 1st, 2015 at 9:58 PM ^
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September 1st, 2015 at 10:00 PM ^
September 1st, 2015 at 10:06 PM ^
and bad for the seller, I guess. Have a great time in your perch, and make some noise up there! GO BLUE!!!
September 1st, 2015 at 10:06 PM ^
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September 1st, 2015 at 10:17 PM ^
Thanks to Above & Beyond downvoting you.
I now realize what a worthless, unimformative, and wildly off-topic post this was.
Dodged that bullet, Whew?
(/always had great experiences with StubHub)
September 1st, 2015 at 10:58 PM ^
How can I see who downvoted me? I've been on the site for quite a while but never really paid attention to the points part.
September 2nd, 2015 at 1:41 AM ^
September 2nd, 2015 at 8:22 AM ^
is quickly becoming the quintessential douche of this site. Reminds of a poster who was lost in the Purge of 2013.
September 1st, 2015 at 11:06 PM ^
September 1st, 2015 at 11:46 PM ^
So, yeah stubhub might be a bad company as far as encouraging the ticket upsell secondary market but that was a great experience with the company.
September 2nd, 2015 at 2:11 AM ^
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September 2nd, 2015 at 5:20 AM ^
September 2nd, 2015 at 9:35 AM ^
Thanks for the story, nice to hear Stubhub didnt play games with you and provided you with tickets to the game. Go Blue !
September 2nd, 2015 at 10:06 AM ^
Perhaps the seller wasn't aware of the $1,000 in penalties for not sending the tickets?
September 2nd, 2015 at 11:45 AM ^
Wow, that's great! I've never sold tickets on StubHub, but I have bought a lot. I typically look for the immediate download/electronic type so that I'm guaranteed my tickets. I had no idea that if a seller doesn't get you the tickets, they are responsible for purchasing your replacement tickets! Good job man, that's a great story!
September 2nd, 2015 at 1:16 PM ^
September 2nd, 2015 at 1:30 PM ^
My family had an issue with StubHub and it wasn't handled this well...
Went to a Lions game, tickets wouldn't scan, presumably because they were fake or the barcode had been duplicated.
Called Stubhub, got new tickets emailed to us, scanned on the phone and got in the game. Went to our seats, and people were sitting there in our seats with the same tickets we had. Lions security threatened to throw us out of the game, since the other people's tickets were reportedly "more" valid...
The security officer gave us what amounted to upper corner nosebleed tickets (We had lower bowl, 30 yardline) which we took just because it was already halfway through the second quarter and we'd driven to Detroit from Grand Rapids to actually watch football.
Opened an investigation with Stubhub, but I'm not sure what ended up happening with it all (Tickets were a gift from a supplier at work and he never told me what ended up happening)
Overall, pretty shitty treatment from Lions management and stubhub for issuing is duplicate tickets....