I live in Saline Michigan and haven't gotten mine. My advice for you? Just shut up and deal with it. It will come when it comes, MGoBlog isn't trying to rip you off, and when you get it you'll still have a lot of time to read it
Frustration over HTTV not arriving
Why so aggressive? I don't think it's ridiculous to be a little disappointed, it's not like they've been exactly prompt about shipping them out this year...I haven't gotten mine + shirt yet, and I live in Ann Arbor, which presumably would not take long to ship from UGP. It is possible to be a consumer (and supporter) and a critic at the same time, you know.
It just screams entitlement to me. It's been like a week or so since they were supposed to ship and we've already had multiple topics about why people haven't gotten theirs yet. If this was August or September, then yes people would have a right to complain, but right now is just whining
Exactly...it's been a week since they were supposed to ship, in the continental US (and especially for those of us in or close to AA) it should definitely be here by now. Besides this is the fact that printing was delayed an additional two weeks by the printers (Brian mentioned something about them screwing MGoBlog with late fees, so they had to switch printers). Although this is out of the control of MGoBlog, it doesn't really matter to the consumer, because we're now left with getting them basically a month later than many had anticipated. It's not entitlement when it's that late. It's OK to be irked about such a delay, considering we actually PAY for this content. Nobody's saying DDOS MGOBLOG TODAY or anything, but it's OK to be a bit peeved I think.
Actually, it's been two weeks since they were supposed to have started shipping (6/30). But I think the key there is 'started' shipping... it will take some time to get all of those in the mail.
I haven't gotten mine yet either here in Missouri. I'm disappointed, yes, but I know it's coming so not a big deal. And I'm not going to pile on the OP because now I know there're others that still haven't gotten theirs, but many people are getting them... so I don't need to worry yet.
I actually just ordered two more from the website to give as gifts. FWIW, if you order from the website and choose UPS instead of USPS, the estimated shipping time is like 3 business days instead of 10 business days for the same price.
You're upset b/c his post "screams entitlement"? As a paying customer who was under the impression a product would arrive at a certain time, doesn't that actually entitle him/her? I mean, I get pissed when people act like they deserve shit for no reason, but I'm pretty sure paying for a product/service is a decent reason to feel like you deserve something.
You also paid for this product knowing it was the first time it was published independently instead of through a publishing company that had been through this rodeo a few times. Slight delays happen, I doubt they'll be as bad in future years.
WHAT!?!?! no way, people on this blog/students/alumni acting entitled, that would never happen
REDACTED: Overly harsh. Even for me.
damn, i was at the pig and whiskey festival and didnt get to see what you wrote, now I'm curious. tell you mom what you wrote so she can tell me when she comes over tonight
Of course it does! The guy bought something! When I go to the grocery store and buy something, I fully expect the cashier to hand it to me at the end of the transaction. When I buy something from an online retailer, I expect them to ship it out when they say they're going to. I'm entitled to it because I bought it.
Am i butthurt that I havent received my copy yet? No. Would I have a right to be if I so choose? Yes, as does the OP. I have an enormous amount of respect for the mgoempire that Brian is building and I have plenty of faith that he is doing all he can to ensure his customers receive their product, but as consumers, we also have the right to criticize when it is warranted.
"Why so aggressive?" My guess is because mgoblog shouldn't be used for HTTV customer service issues when a simple email to Brian would be more efficient and less unpleasant.
I see it as being extremely rude to the blog owner, who pours his entire life into mgoblog and now HTTV.
Nice knowing everyone.
All you mgoblog users are so butthurt, look at what the dude said, it's not like he wrote a 3-page diatribe on how terrible MGoBlog is. This readership seriously needs to get some thicker skin if this really is so insulting to everyone. The dude paid for a product which has been delayed unduly, for which he has the right to voice an opinion. An email may have been more polite, but it's not like the dude is sending death threats.
People don't think it warranted a thread. I would be unhappy if I didn't have my copy yet, but I wouldn't start my own thread about it.
It's like during the season, when Michigan loses, some people feel the urge to create threads that just say "I'm pissed. Michigan should have done gooder." But while that's a perfectly reasonable sentiment, but lots of people share those sentiments. Not every relevant topic needs to have its own post.
Side note: as a mod, I hate this shit.
Eh, I think it deserves a post as much as "how is everyones NCAA dynasty going" and "the walking dead season 3".
The offseason is like something out of Sartre. But there's a certain Potter Stewart "I know it when I see it" standard for thread-worthiness, and this one failed the test in the view of the masses.
And yet somehow dog anal glands is board worthy. Forget it, Jake. It's Chinatown.
if not here, where? this is a product promoted through mgoblog. there's no obvious/apparent avenue of customer service, be it emailing Brian or calling a number (lulz). there was a clear delivery date expectation that is still being promoted via the banner clickthrough of June 30. i only found this thread because i searched before posting because i also have not received my copy and wanted to know if i failed to execute/act on something that keeps it from being delivered. Brian made a post a couple weeks ago that referenced adding your address if you (insert circumstances) but it wasn't clear and there's zero way to check the 'status of your order.' one thread wherein there should be customer service for something that was a) crowdsourced into existence and b) is an official product of the site herein is something inherently thread worthy. how else would a) Brian know if there was a mailing issue or b) buyers find out they needed to do something that is preventing the process? i agree completely with some of the sentiments above that reject the notion this is not a standard purchase on par with a cell phone or poster from Amazon - it's like because it's a blog and OMGZBRIANZ people are not allowed to even raise the point that a purchase order hasn't been executed.
I don't think the OP is out of line. Front page said HTTV should arrive end of last week. I'm still waiting, which I don't mind. But it's frustrating when you were told you've have it over a week ago and you get nothing.
Got mine today. Its real and its spectacular.
Very cool and can't wait to go through it!
and not provide the product for which you paid? Think before you type.
I certainly don't think they would intentionally do this. Snafus happen I am sure when information for shipping is gathered in the manner that it was for HTTV this year, at least for those that ordered by contributing to Kickstarter.
Nice unnecessary jab at the end there though, big man of the internets. I'll be sure to take your sage advice in the future.
You want to rethink how reasonable and understanding your feelings were in your OP? Because when you wrote that it certainly seems like you were wondering if they would intentionally do it.
Either that or you weren't serious and being a giant drama queen.
Why am I supposed to feel like there couldn't possibly have been problems keeping shipping information straight when it was gathered months after I initially placed my "order" by supporting the kickstarter campaign? I have ordered things through Amazon a zillion times and had to resolve shipping problems at least a couple of times despite their expertise in getting orders out to people.
Also, why can't anyone on here make a serious question without feeling the need to throw an backhanded insult or two into the mix?
You basically questioned their honesty and integrity. Which makes you come off as whiny. People don't like whiny. Because you're making "a little late but still 50 days before the season" seem like a crime against humanity, and thought a board post was the way to find out if you were just a special little snowflake whose order got screwed up. (That's your story now, right?) Because either you were venting on a public board, or you thought it was your specific issue and a board post was a better response than an email. Either way the innocent good intentions you seem to believe were in the OP didn't come off at all.
I think it is certainly fair to say that waiting for my fix of HTTV makes me whiny like a kid in a toy store.
I don't appologize for the post though. I wanted commiseration and a feeling that I was not alone in my frustration and I got that. #MGoTherapy
Oh, and I am a special little snowflake. You don't have to act jealous about it ;~).
Yet you go ahead and insult everyone who thought that this was a stupid thread by calling them names. Putting aside the fact that telling you to think can hardly be construed as a jab, I believe we call this "hypocrisy."
I think you need to check your sarcasm meter. Try re-reading my "insult" and supposed basis for making it and... oh never mind.
Maybe just try to refrain from assuming that you have the intellectual chops to tell people when they are thinking or not, at least until you have met them. I mean, you're not fooling anyone you know.
Got mine on Thursday. It's much more professional than last year's HTTV.
mine showed up today. the wife messaged me at work that it was here. can't wait to get home!
A smart person would have emailed Brian about it.
I was looking more for a feel for how many hadn't received theirs yet, which this thread has duly informed me of.
But I am glad that you are such a judge of intelligence. We can all rest easy with your's watching over us.
An apparent lack of virtue amongst us.
I got mine on Thursday. It looks great. I wouldn't worry about it, it'll get there.
That'd be funny, though, if your mail man comes by at the end of the day today with a package for you that fell between the seats, and it turns out not to be HTTV but a subscription to the Jelly of the Month club (which is the gift that keeps on giving all year) and then Ashton and a camera crew show up on your front porch and all along, HTTV was an elaborate scheme by Brian to Punk you, Christmas Vacation style.
I usually check my mail 2-3 times a week..... in the past couple of weeks, I've been there every day. (still no HTTV) .... i guess I'm actually going to be on time getting bills paid this month!
I'm absolutely bawling my eyes out for you right now. I'm so so sorry. How will you ever survive?
The season doesn't start for seven weeks. All will be well. You'll have plenty of time to read it before kickoff.
Anyone who starts a thread about this is a wanker. /FlameRetardent
Guess I didn't create too many posts that read like a spoiled child...
You won't see me f'n complaining because of f'n not getting my copy of HTTV delivered to my damn mailbox by those SOB's at the f'n Post Office. No matter how damn burned up I might get about it!
The original post is to make sure you're not alone -- AND not bother Brian until it's necessary. I write for a fantasy baseball site. Every winter the site sends out its main publication. The chat forum has fun with people posting whether they've got it and if so where. Then the chat segues into posts about which articles you like best. A decent way to pass time during the offseason.
And, for the record, still waiting in Maryland.
Ever think that they shipped them in the purchase order, ya know like fairly. Its comes USPS. Standard shipping always gives a 5-7 business day range. Brian has said all he can say about when they will come. Its out of everyone's control. Cheese and crackers for you! P.S., I just got mine yesterday, and I ordered it on the day one could first purchase it in advance.
I just recieved my copy today (Kentucky) and IIRC the label was actually a "media mail" stamp or something not Priority Mail so the delivery schedule will be slower than normal snail mail.
While yes I agree that when I purchase an item I'm usually all up in arms over delays...HOWEVA this was a crowd sourced venture so I fully expected delays of this nature and Brian has kept us up to date on everything so whats the big deal?
For the amount of FREE analysis this site provides us you can wait another couple days for a $15 mag.
I to have not received my HTTV.
However, I also chose not to order one.
Could the two be related?
That's a dick move bro
I'm in A2, and received mine on Wednesday. Trying to pace myself so as to make the articles last for the next 6 weeks, but I had to read the Craig Ross piece as soon as I got it (it's a sort of rebuttal to JUB's Three & Out). Amazing piece -- those 5 pages alone were well worth the $15.
I don't wanna know how ir ends, until I read it myself! I get why people are impatient. Who wouldn't be? It's like a kid at Christmas: is it here yet, Is IT HERE yet, IS IT HERE YET??? As sure as the actual season, it's coming.
I'm from the Red Rose City on the other side of the river and I've had trouble getting mail between home and Ann Arbor. After bitching a bit at the post office I had the postmaster tell me that for some reason mail between PA and MI will pass through Minnesota. Not always for letters, but packages will. So USPS's weird routing scheme is likely the culript.
Also with all the power outages in Ohio and Michigan, I bet some of the local USPS sorting/shipping facilities are running behind. Over the winter when MN had some big snow storm, my packages spent a week in MN before heading on home to PA.
My understanding of such things largely comes from a neighbor a few houses down who works at the USPS sorting office in Detroit, but anything that is going by air at least will sometimes take an awkward route because of difficulties in finding appropriate space for cargo. The most direct flight - say, from Lancaster, PA (I assume you would go in and out of Philadelphia) to Detroit may not have room - but the flight from Philadelphia to Minneapolis can carry the cargo, so off to Minnesota it goes, where it is then transferred to another flight, hopefully to the nearest airport. It still adds time, and sometimes, it happens a few times. My wife has had packages arrive here in Michigan from California by way of Denver and Boston.
So, if you live far enough from Ann Arbor that there is a part of the route which may involve airplanes, that might be part of it as well.
That, and depending on the level of service that they shipped the mags, many times they just wait around until they can be easily accomodated. For example, SmartPost (i.e. FedEx ground with final delivery by USPS) is actually batched and then processed by the USPS when they have free time and capacity. There are no real service requirements for it, so if it is around the holidays or a busy time, they are allowed to let it sit in the back of the DC until they are able to process it -- they don't HAVE to get to it right away, and won't authorize overtime for it.
Brother just received his UM football preview from MGoBlog. Lordy, there can't be a more impressive fansite out there. Professional product.
I work in the publishing industry, It's is not easy to ship product to a newly created database, especially where custom orders are concerned. The additional costs that the MGOCrew are absorbing due to T-shirt and aurograph constraints won't allow normal bulk rate shipping timelines to apply. Patience Weedhoppers, patience.
Should have shown up at the release party.
when one would assume it would come on normal delivery. I posted in the other topic, but my post office is super slow delivering stuff and I've gotten magazines up to a week late (and in terrible condition, no less) as compared to my father in Connecticut getting them fine.
works well for the content of your post!
I'm nearly finished with my diary on the topic and will be posting soon. Needs moar chartz
I moved this post. Please refer to edit to the OP.
I'm sure this has been covered but I've had my head in the sand. Will I be able to find this at Meijer or some book store in Grand Rapids? Or do I need to order through the site?
I think it only for sale at Underground Printing in Ann Arbor or online through the MGoStore.
for HTTV was much more this year, mostly due to the Kickstarter campaign. I just dig so many elements of this endeavour the actual preview was going to be the icing in the cake.
So, anticipation...followed by excitement...followed by disappointment that I couldn't attend the UGP launch party...followed by anticipation anew and a sense of admiration for this accomplishment. Chased by a realization that patience would be best amidst all of this...and I just got my copy, signed by Brian. It is great and well worth the investment, thanks a ton for all the work Brian, Seth, Ace and all the rest.
This is the kind of information that tends to pile on the disappointment. It was stated in a previous thread that those who ordered "extras" such as signed copies or teeshirts could expect to be delayed compared to those who used kickstarter and just wanted the mag, and yet here is an MGoUser with an "extra" who has recieved his copy before many of us who did not order extras. Another expectation set and not lived up to.
I realize there are much bigger issues in the world and in life, but I make my point because I'm surprised at how much grief those who are stating their disappointment are getting.
What this boils down to is a business transaction. One where multiple expectations have been set, and subsequently missed. And one where the level of customer service has also been below many's expectations.
A previous poster in a previous thread suggested that successfully managing expectations is the key to a successful transaction and happy customers. His suggestion was dismissed. But in hindsight, it seems he might have very well have been on to something.
This isn't exactly ordering from Amazon, though.
This is a completely new operation, you were warned about possible delays up front, and this is a first of it's kind. Brian has built up MGoBlog to the point where they even have the ability to do this - something no other fan base has the priveledge of.
I find little room to complain. The fact that the season is still so far away makes it seem even more ludicrous.
how in the hell would an expectation of quality or success be developed if people DON'T treat this offering as if it were any other product on the market? was there a significant discount given to the mgofaithful and thus a lowered expectation? you've outlined how this is a privilege but the legitimate truth is that, unlike an Amazon, a more informal/conversational dialogue could be taking place from the producers of the product to the people who ordered but there's not. there's zero way of anyone knowing if their order was goofed or what, if any, delays exist. i'm not trying to shit on the product, or even the process, but it seems absurd to imply that because this is a non-national effort, people cannot have ANY expectations regarding the process.
It was a donation to try and start a new venture. People knew going in that was the case. It's wasn't a product purchase. You could have donated $5 and received nothing. There were reward levels, but if you wanted a traditional transaction you fly to the city with the store and hand them your cash and you're handed back the product. If you wanted to be part of starting something up, warts and all, you donated to a Kickstarter fund. From the names in the magazine, some donated a lot more than $15. But it didn't guarantee them faster service.
I'm more arguing for reasonable expectations. If someone doesn't get their magazine and it's August then I think we've hit reasonable complaints despite the fact that this is a couple people hand-delivering thousands of mags.
@Tom, I'd like you to post a link that shows where I was warned that there would be delays (before I pledged to kickstarter on the first day). Here's the original post: http://mgoblog.com/content/kickstart-hail-victors
Note that it states magazines will ship in June. Also note, M-Wolverine, that it states that this is not so much a donation as a "pre-order." Regardless of the semantics, it clearly states that my payment will result in delivery of a product. I'm not arguing that I didn't take a chance... there was a chance that it wouldn't get funded and I would get my money back and no HTTV. But the thing funded almost 3 times the original goal.
I've kept my complaining in check to this point. But I have to say that every day that goes by without receiving HTTV or any kind of update from the producers of HTTV, and the more MGoBloggers sitting there with their copies of HTTV tell me that I'm an entititled prick, my patience erodes. For all of those that suggest we are out of line to complain, I would like to ask when exactly... what date and time... will it be ok for us to complain if we still haven't recieved anything?
I'll give you that. Brian asked in a UV (I think) for patience since this is a new venture.
I'm not saying that because it's MGoBlog that normal consumer expectations should be lowered. I'm saying because it's their first time distributing that you should be patient. It's probably one or two people hand-packaging and making trips to the post office. I just don't understand how people's expectations are not dampered because of:
A: First-time operation
B: Small (one, two people?) staff shipping this thing out to thousands.
C: It's still early.
Also, nitpicking: Ships in June does not mean arrive in June (I know we're now closer to August than June, hence the nitpicking warning).
I just don't understand the lack of patience. The season isn't for another 5-6 weeks. That's probably the exact reason why Brian is trying to ship early: so when problems inevitably arise, they can be fixed well before the season starts.
I get the whole 40+ days until the season starts, but I would argue that the delay is still a bad thing. My plan was to order more for gifts once I saw my copy. I ordered two more already sight unseen, but was planning on ordering 5 more. Now I will not be ordering any more because at this point I fear that any more ordered from here on out may not actually arrive before the season. And there has been no track record of customer service established here to assure me otherwise. It's hurting business.
Plus, it's easy for you to tell me I should have lower expectations with 20-20 hindsight, when in fact you have no inside information on the process or why the delays. If Brian or someone else in the process said, hey I'm sorry for the delay, here's why things are running behind, and here's what you should expect, then I might be ok with it. That happened a couple of times earlier, but not any tim recently. In fact there are several threads including this one devoted to the entire delay issue, yet not one person actually involved in producing or shipping this thing has commented in those threads. At an absolute minimum, that makes us feel like they don't give a shit about those of us who actually helped make this whole thing go financially. It's aggravating.
I understand the frustration, I just people are a little paranoid they won't get it. A little research has enlightened me on the possible situation:
You can have it. It's $12.50 plus shipping (
I think that's $3.00EDIT: S&H is $4.99 and tax is $1.05, so $18.54 total to get it mailed) and will be put in mailboxes starting June 30. There are plenty to go around. Consume!
- It started shipping June 30, a little more than 2 weeks ago.
- Underground Printing is handling the distribution - maybe a call to them would be a better inquiry than posting on the MGoBoard. This also could help explain why the authors have been mum as to the lack of arrivals: It's not their ball game.
- If you pre-ordered, your "donation" actually wasn't a donation at all - you're actually saving money! Yay!
I'm not paranoid I won't get it. I think part of the issue is wanting it really really bad. Reading that shipping started over two weeks ago... people as far away as LA are already receiving it, and still an empty mailbox and no official explanation... frustrating.
Consider this: After I posted my last comment, I checked my email to find tracking information on the other HTTV's I ordered. I ordered them yesterday. According to the tracking info, they are in Missouri, and scheduled to arrive on Thursday. While at that point I might not care any more because I will actually have one in my dirty little hands, it will be interesting if the copies I ordered yesterday arrive before the copy I ordered in May.
Yeah, I don't know if you heard, but I got mine already. It's great. Brian loves me more, I guess.
love, pity, whatever you want to call it, I guess.
Whatever gets me my copy.
is that you're the one doing this "customer service" and not mgoblog staff. that's not a reflection on you.
I haven't received my copy yet, either, but I think it's because my seventeen different Victoria's Secret catalog subscriptions have been clogging my mailbox.
just stay focused on launching the first edition of
I got mine yesterday, in LA. Suckaz!
I harbor the same gripes as have been stated above, along with my "I'm not sure if my postman stole it/is reading it or not" gripe, "maybe it's too big to fit in my tiny mailbox" worry ("and what if one of my neighbors stole it"), and the whole "college student going to be moving soon after a summer internship" fiasco which would really, really suck if "I" got it after I moved.
The "will be in mailboxes starting June 30" thing is going on a month now, and if I get it by the end of this week I'll be surprised at this point. I've no doubt the material is spectacular and there is no ill will/malicious intent on any of the parties who produced/shipped, but the incredible frustration mounts daily. People (especially those fortunate enough to live in AA/who already received theirs) telling those who HAVEN'T received their copy to CALM DOWN BRO and the like further exacerbates the situation.
I stole your copy out of your mailbox after the mods gave me your address.
Thanks for marking me as "flamebait" btw
I live in San Francisco, so about as far as it has to travel from Michigan other than Alaska, Hawaii or non-Ontario International. It's beautiful -- I'm only through the depth chart analysis and Alabama preview. I have to ration from now until September 1! I'm most excited about the Fielding Yost article.
Slow, hot summer day,
Where are you, HTTV?
Guess I'll blame the mail.
For what it's worth, I'm now the proud owner of three HTTV's, all of which arrived yesterday. The one I "pre-ordered" in May arrived USPS yesterday. Two that I ordered through the website just this Monday arrived UPS a couple of hours later. Interpret that as you will, but it suggests to me that 1) USPS is slow as hell, and 2) There must have been a massive backlog initially that is now mostly worked through.
I can't remember the last time I read a magazine from cover to cover, but this will be the first time in a long long time. Simply awesome.
still haven't received
Assuming it doesn't come tomorrow, the earliest I could get it would be Monday (23), which is nearly a month after they "shipped". The fact that others who have just ordered are getting theirs before the "pre" orders are is just unacceptable, not to mention the month-long wait.
EDIT: I start moving out on Friday (27th) and if it's not here by then...
Kidding aside, have you tried calling Underground Printing? They may be able to help you out since they are the ones distributing it.
Everything is shipped. Brian put up a note about it in the Kickstarter explaining some of the things I went through during this process.
If it hasn't arrived by next week then email me with your address and I'll check into it. If you did the Kickstarter and didn't give us your address that could be the problem (there's a few and they've been emailed a few times).
We are meeting next week to discuss how we can make sure next year's arrives in a timely fashion.