I don't think they changed Les at all actually
Blimpy Burger Stories
So I made the annual trek to Blimpies on Wednesday. But I have to preface that story with a couple from antiquity (late 90s). Back in college a friend and I go to Blimpy. As you probably know, the food's a bit greasy so we both grab a pretty tall stack of napkins. We order the food, etc. and when we get up to the register (the owner is working) he says to us, "too many napkins, you get two apiece." He takes the napkins off our trays and reissues us two apiece. Needless to say, we were flabbergasted. Since then, customers aren't allowed to grab their own napkins... they are dispensed by the staff (two apiece).
A couple years later, another friend & I partake in the yearly artery assassination. Again, the owner is working the register. We're up at the register about to pay. Now, I don't like ketchup and my friend comments that he always runs out b/c they only give you one little ounce in those tiny paper cups. So I say, "Heck, I'll get ketchup and just give it to my friend here." So the owner comes back with, "No way, if he wants another ketchup, he can finish the first one, show me the empty cup, and then he can have another ketchup." Again, we're floored but don't say anything for fear of being blacklisted.
Of course, these stories are just two of the many that build the reputation of the place. So back to the present. Wednesday another friend and I go. The owner isn't working & I don't recognize anyone behind the counter. Now, I don't know if this is due to the owner being AWOL or if the place is going down hill, or what.... but we're in line and there's this guy ordering for like 3 other people who aren't in line. This is pretty unremarkable in most food joints and it turns out that the 'other people' were his kids, but at Blimpie's? No way would that have stood 10 years ago. On top of that, they guy never grabbed a lunch tray at the start of the line! Again, in the old days, he'd be singled out and ridiculed by the staff. Today? They give him a tray with a smile. What's happened to the Blimpy Burger we used to know and lover?