in town for free camps
- Member for
- 5 years 10 weeks
|5 years 10 weeks ago||well, you can actually log in now!!||But, one order is listed as "in process" and the other as "submitted." UM really shouldn't be associated with these bozos. There is no reason to wait 11 days for a status on an order to change, my stuff should have been here days ago. I wrote to the AD about not being able to login, maybe they listened? Hope people flood AD with complaints. This vendor needs to hire extra help, and pick and ship those orders ASAP.|
|5 years 10 weeks ago||worst service||
Beyond unprofessional - 2 hrs to place an order, I placed 2 on the 17th. Played the guessing game of figuring out which item was not in stock because the genius who did the programming on this site didn't have the ability to code such complex logic that identified the item. Talked with the folks on chat, on the phone...only thing I'm ever told is the order is being processed....
How can UM hire such bozos? You cannot login to the site (endless loop,) you can't track orders, you can't be sure that items ordered will be delivered, and you certainly can't place an order 2.5 wks before a big party and expect your stuff to be delivered on time.
What a horrendous site.
|5 years 10 weeks ago||Guilty of 2 orders, too||
I placed two orders, also! I think that *maybe* something will change if they get flooded with calls asking for status updates.
Seriously, this website is so 1990. It's a joke!
I have a huge event this weekend and need this stuff :)
|5 years 10 weeks ago||where's your stuff?||
Did you get your order yet, or is it still "In process?"
|5 years 10 weeks ago||An embarrassment to UM-is it a scam? WHERE'S MY STUFF???||
^^ I agree with all you said - I had the same problems! Spent HOURS trying to place an order. You had to figure out by trial and error what items they referred to in the NOT helpful message that "SOME ITEMS NO LONGER HAVE QUANTITY AVAILABLE."
Worst of all, 9 days later, and I've heard NOTHING. I called on Friday and was told my order was "in process." I called again this morning and the person was clearly reading a script - order is still "in process."
And, to top it off, you cannot log into this site and check your own order! Regardless of which browser I use, the "login" functionality is an endless loop which never recognizes that you are actually logged in! If I didn't know that this was legit, I'd think that this site was most definitely a scam.
How can this site be so horrendous? Wretched performance, customer service that offers no value, and weeks to get a delivery?
MDen and LittleWolverines also have spectacular blowout sales - littlewolverines sends me stuff in ONE DAY via priority mail.