My in-laws' computer is on the verge of dying, and I'm trying to help make sure they don't lose all their files if this happens before they're able to get a replacement computer. They are getting an external hard drive to back up all of their files to, but they are pretty computer illiterate, so I'm going to need to help them with the process. Since they are in northern Michigan and I'm in Ohio, I'll need some sort of remote desktop service so I can connect to their desktop. I'm looking for something that is free (no biggie) and requires no downloads (that's where I'm not so sure)? I thought I had heard of totally web-based services like this, but I haven't been able to find one - maybe I'm mistaken? I use TeamViewer extensively where I work, but that's no good for this since that would require a download. If it comes down to it, I suppose we'll just have to work through a download, but I would prefer to avoid that if an alternative exists.