Yeah, the same thing happened to me when I tried to buy Cubs opening day tickets (been to the last two opening days at Wrigley). Incredibly frustrating experience. Luckily I was able to snag 4 tickets to Tigers opening day. Ticketmaster shouldn't let so many people through the virtual waiting room at a time that they can't handle the traffic.
I thought that myself when I read that article that talked about a Data Scientist(tm)