What a pain in the ass. Sorry man.
Its no wonder why the American auto industry is such a huge fail.
What a pain in the ass. Sorry man.
Its no wonder why the American auto industry is such a huge fail.
The only 3 acceptable car companies to date are FORD Honda and BMW. The American car Industry is not a fail. The UAW is a fail.
You obviously have NO idea what your talking about because the UAW had nothing to do with the greedy dealer that wont fix this unfortunate persons rim /tire issue.
I just figured I would try to be more childish with my post headline.
So, you are saying the American auto industry is doing just fine?
No, he's saying that no matter what logic you use to determine what fine and not fine are, there is no way that you can say that only American automakers are not fine and every one else is fine. If you are talking about financials, Ford is borderline making money. If you are talking about car quality, Ford is doing better than most foreign automakers. If you are talking about car sales in America, then all automakers are hurting.
"If you are talking about car quality, Ford is doing better than most foreign automakers."
I'm not really sure how we would determine that one. Not saying it's true or not true, I just am unsure of what you would use one way or another to determine the levels of quality of comparative vehicles.
There is a statistic that is kept which is the number of defects reported within (I believe) 1 year of purchase. That number is released around this time every year, so the numbers for the 2010 model year haven't been released, but they beat Toyota (usually the automaker to beat) in 2009 and 2007. If you search google for "ford beat toyota in quality", you will see a bunch of headlines, many of which the stories for have expired due to time.
JD Power Initial Quality Survey. Over the last few years Toyota's problem's per hundred have been increasing, while American automakers have, for the most par been decreasing.
I'm saying that Ford is doing extremely well. Chrysler (Despite currently outselling Toyota) is probably the worst automobile company in the world right now. And GM is still rebuilding... I just don't think it's fair to associate the American automobile industry with failure since not all of it is failing.
Does anyone else think it's ironic that Les Miles has knowledge on this topic?
Even though all Ford plants in the States are unionized, with UAW employees? Somehow I miss the logic here.
So you're telling me the UAW told GM they needed 140 different catalytic converters when Toyota has five. The UAW designed some of the most uninspired looking vehicles. The UAW promotes failures to HQ because they have relatives at the RenCen (they do promote failures in a similar fashion though). The UAW encouraged Rick Wagoner to take more in 2006 then the top 23 Toyota execs despite leading the company to a large loss while Toyota made money. Yeah, it's all the UAW's fault.
By the way, FORD is a UAW company.
I'm not surprised the tire is not under warranty. They're certainly vulnerable. It really sucks that they won't fix the rim for you though. Maybe you can try to get them to agree to that compromise?
There is no way a new car should have an issue this soon, and if it does, the dealer should take care of it. Sure maybe the tire is damaged due to nail or something but still the rim, they should cover it. Just me.
I will never purchase a car from either GM or Chrysler, both should be out of business, sorry to say it but both companies (Chrysler twice) have failed to be competative businesses. You are seeing one of their failures as a business currently.
How no new car should have an issue like this. So all tires and rims should be immune from failure no matter how large the pothole or nail one drives over. The entire vehicle should be covered under warranty regardless of usage? To say this is a failure of their business is laughable.
1 car companies (all of them) cannot make every last thing a warranty...
2 Tires and rims, no company, toyota/honda/ford/ any of them would take care of this issue.
When you buy your car they offer you the tire warranty by the tire manufacturer, if you bought it then the tire is under warranty, if not then it is the chance you took. The rim, well again, no way would they offer a warranty to this either.
Now a dealer could take care of you but they are not in business to lose 400bucks every time a customer destroy's their tire and rim...
btw, to the original poster, how many times do financial companies reemburst customers their money that was lost in a fund ran by your company? Thought so, so what makes you think a car company should do the same for you?
Sorry but this was way off base to expect that,
Guy buy's a new car proceeds to drive over pothole bending rim and popping tire. Wants Manufactor to fix for free lol
keep buying Japanese cars baby!! Not only do they not allow us to import are cars there!!!!!!!!!!!!! they tried to blow us off the map :)
But that would be a tire warranty issue. Contact the tire manufacturer. If it failed that fast, they should cover it.
Doesn't GM have the money back guarantee now? or are they no longer doing this? You seem to meet the criteria.
I've purchased 4 GM vehicles new and have never gotten less then 190,000 miles.
Ironically, the first vehicle I leased, a Blazer, blew the radiator at 8,000 miles and again at 20,000. Was I glad I hadn't purchased it.
My second car was a Blazer and it was a complete POS. I don't think I'll buy a Chevy for quite some time (or ever) because of it.
GM cars really have gotten much better. 125k miles of driving to UM games on the road among other things and the oil and brakes are the only things that I have had to work on. My Saturn has not been to any shop/dealership since I picked it up.
since you do not recall an incident that would cause a flat tire, I would ask the other repair shop to look at the rim and wheel to see if there is some sort of defect that damaged the tire. A defect that could not be caused by driving on the rim, that is. If that's the case, then you could argue that the vehicles rim was already damaged, which should be under warranty. I'm not surprised that GM dealership is telling you the rim is not covered under warranty if they assume that you damaged it by driving on a flat tire.
No car company has tires or wheels as part of their warranty unfortunately, its just something they don't cover for some reason. Im guessing your insurance deductable is more than 385 becuase insurance will cover to fix the wheel, but not even insurance will cover your tires. You could also call goodyear and tell them what happened and they might help you out, thats probably your best bet.
Not true. We have coverage for tires and wheels on one of our Honda cars.
i had it on my nissan as well but i think it was through the tire company that works with nissan, not nissan themselves
first 10,000 miles or 1 year
Oh man, we are so screwed. We are getting negged because we admitted to owning a "foreign" car. Oh the humanity!
I wish I could anonymously neg the person who anonymously negs a good post.
If they are replacing the tire pressure monitoring sensor (thanks for making these mandatory paranoid America and Firestone) and also check to see if you can find a used rim from a Malibu. The used rim will work fine and will be substantially cheaper than a new one from the dealer. Same with the sensor.
Or replace the tire? If it's to replace the tire, and you want to bring the cost down, try Sears or any other tire shop for cheaper alternatives. Plus the tires you get at Sears are under warranty, whereas my experience with dealerships is they offer no warranties with tires, replacement or otherwise.
GM won't cover that, but I feel like either the dealership or the tire company should; either (a) the dealership sent you out on a busted tire, or (b) the tire was defective to begin with. Hopefully you have a lawyer in your family who can "negotiate" your way out of the tab.
On the bright side, I think you chose a good model. I own a '05 Malibu, and I absolutely love it. I haven't had a single problem that wasn't caused by the shitty drivers around me.
to me when I leased my last car. I literally drove over a nail within the first week of owning the car. Ford was gracious enough not to charge me for the service, but I did have to pay for the tire. It was a 2007 Ford Edge and was a brand new model at the time. They had to ship a tire from a distribution center because the car was so new that they didn't have any of the tires in stock. Although it totally sucked to have ruined a tire so early on, I defintely understand that Ford nor any company can be responsible for tires punctured by random unluckiness.
Welcome to car ownership!!
You replaced a tire because of a tread puncture? Did you drive on it or something? A tread puncture repair should be about $10.
I took it to Sears first and they said the puncture was either too large or in the wrong part of the tread to guarantee that a patch would work (can't remember exactly). I went all over the place trying to find the tire because the car was so new. I eventually settled with the Ford dealership because they only charged me for the tire at cost.
email your story to the Consumerist.
They can at least post your experience on the site and hopefully, some GM exec will help you out.
The Consumerist is useful every 1 out of 3 or 4 articles. Half the time the person emailing in a sob story was also in the wrong. Then they resort to the lowest common denominator of blogging by adding in the "Have any stories about XYZ corporation being terrible?" line, followed by hundreds of people teabagging each other in the comments.
I mean... if you think Michigan fans drink the Kool-Aid...
Edit: I should say that Consumerist should not be confused with Consumer Reports.
Thank your for your suggestions. I will bring the USA Today arictle with me after work today. I will also call the tire company when I get a chance. Appreciate your help everyone.
Way to be understanding and NOT insulting. Geeze.
So there are nicer ways of saying what you said. I mean, you're right about them not having to cover the tire; however, this guy just bought a brand new car and now he has to shell out $385 on a new tire/rim. That kinda sucks, right?
Yeah, I agree with you...cars break. Often. It happens, better luck next time.
I will never purchase a used car because of the idiots that have no idea about car maintenance. If you by used you probably have about a 1-3 chance that it will be a POS off lease that the last guy skipped 2 oil changes and drove it like he stole it. Its too easy for dealers to put band-aids on problems that will hold out just until the warranty expires. IMO buy a new vehicle every time because then you have the warranty for the first so many miles based on the vehicle and if you do all the scheduled maintenance yourself the vehicle will last 200,000 plus miles.
Your argument doesn't make sense. A new car typically depreciates 20%-40% when you drive it off the lot. If you buy a 1-2 year old car with 20 or 30K miles and bank the difference every time you would end up with quite a chunk of change. I love news cars as much as anyone, but until I have a the cash just laying around for a 'luxury' purchase, I will buy used cars. Sit down and crunch the numbers used wins for the old bank account.
to an extent. If you buy a used car thats 1-2 years old you might pay 10-15 thousand dollars vs 15-20 thousand dollars. If you have cash your mentallity makes sense but if your financing like 99% of people whats another 5 thousand dollars to spend when your making payments every month. You get the warranty this way and you know all the work that has been done from day 1. I dont understand your definition of a "luxury purchase", if you need a car and want something that will last buying a new car vs used is not a luxury purchase. A luxury purchase is like buying a ferrari to drive five miles to work rather than buying a ford taurus. Banking 5000 dollars is a good idea to an extent but if you get a lemon like I described before where the last guy drove it like he stole it and you need something like a new transmisson, rear end, front end, or serious engine work of any type you will dump that 5000 into the car faster than you think.
which is usually a returned lease, you still get a full warranty and everything. It's like buying new, but for about %60 of the cost.
If you have cash your mentallity makes sense but if your financing like 99% of people whats another 5 thousand dollars to spend when your making payments every month.
It's $5,000, plus interest, that you no longer have? On the bright side, you perfectly captured the way people think that leads them into insane debt.
If you buy a new car, anything could be faulty on it, whereas a car thats 10 years old and has 100-200k on it has proven itself to be defect free. Also a 10 year old model has had enough time on the road to gain a reputation for longevity (or lack thereof) so you know what you'll get. All of this on top of the cost advantage.
They are most likely claiming the rim is damaged due to impact, which technically may not be covered by warranty - hard to say without the specifics. Get the number of the regional GM customer relations rep - GM may be willing to do something.
When you talk to them be nice - they won't react well if you come on strong. Say you have all your money into this new car and $385 is going to be very tough to handle.
Now think about what's going to happen when you go to the emergency room when the government is running the healthcare system? It's terrifying, the DMV, the post office, GM, they all suck. Good luck to all of us in the upcoming years, try and stay healthy.
CALLING FA! FA, you're needed in the thread!
no reason to censor it. he'll just be neg bombed and that will be the end of it. if he had created a diary about that, that's one thing. a dumb unrelated response that took less than a paragraph? that can stay.
Take it easy fellas, it was a joke, and at the end I wished everyone good health.
There is one rule on this board. ONE RULE. And it's not "Never talk about MGoBoard".
I would rather have slurp fest on Izzo than comments about this. This board is the one place we get to avoid all of that.
Solid argument b/c GM was a model organization until the government took it over. LOGIC FAIL!!!
but a flat tire in the first week can happen on any car. Tires aren't going to be covered because it's not a car issue, just like if a rock went through your windshield. In the first week I got my new car a hail storm came about and all the dents weren't covered under warranty.
a picture of a tomato?
you mean a potato
This is another example of how little most US car companies are willing to do for their next sale. They seem to be one-and-done with sales. It's stupid really and your situation is another example.
You're fresh out of college and bought your first new car. With this sale, they could look at you as a long term customer with a new vehicle purchase every 5-7 years, but the dealership and the manufacturer have soured the relationship and I would be surprised if your next vehicle was a GM.
Most foreign-owned car companies would have picked up the tab since their out of pocket would be next to nothing. I know my Nissan while under warranty would have covered it.
I'm not a Harley guy, but a friend was dating a woman whose family owned several dealerships. He was telling me how they sell the Sportster 883 almost at cost because they know if you buy that you'll be back in a short time (2-3 years) to upgrade if you keep riding.
I worked at a GM dealership back in the early 90's. At the time, Service Managers had the discretion to cover ANYTHING up to 100,000 miles and could even go over that with a few phone calls.
Thanks I have been searching for the GM regional rep. No luck yet. My father suggested that as well. I'm not sure the exact issue with the tire my father said it was torn up on the inside but no visable damage to the naked eye(although I only saw it when it was dark out)
The dealer should be able to give you the regional rep. If they are charging you $385 the rim has to be damaged as well. If you have to go the GM website and get a number for customer service. escalate it before it gets fixed - it is probably impact damage but if you tell a good story and plead nicely they may help.
Try calling the Chevy Customer Assistance line at 800-222-1020 first. They may be able to help.
FWIW, it is very difficult to get warranty claims on tire and rim damage unless it can be proven that the rim was defective and an impact did not cause the damage.
I was leasing an 08' Saturn Aura until the end of 2009. In March 2009, I had an issue where there was leak from an unknown source. I didn't notice it until a drive up north quickened the process and flattened the tire. Needless to say, driving the distance from when I noticed the leak to when I got the spare on, I ruined the rim. Although I have no idea how it happened I had to pay ~$280.00 to replace the tire and rim. The guy at Discount Tire said the Aura rims are notorious for being weak. Unfortunately for you, the Aura, G6, and Malibu all use the same rim if I'm not mistaken. Hope it doesn't happen again.
[/Shameless Preference Plug]
My father is very busy helping me on his off day. He took it to a mechanic he trusts and can get the job done for under $200. He said he is getting it taken care of because he needs his car back tomorrow. It is apparently not covered under tire warranty according to him (I'm still going to call). I'm going to continue to fight this out of sheer principle of how I believe a business should be run.
You called OnStar just to have the donut put on? You know you can do that yourself, right?
I couldn't believe I had gotten through so many comments before someone else had noticed this too.
Just for having to call OnStar to put the donut on, I think the car owner should have to pay in full.
My fiance had a similar problem. She got a brand new Saturn Aura on a lease about 1.5 years ago when GM had just filed for bankruptcy. About a month after she got hit by some driver and had to send it to the shop to get the bumper replaced. Well it was horrible timing because all the part suppliers were going under and they couldn't get the part. When they finally got it done TWO MONTHS later she was driving it home and noticed that the breaks were horrible and wobbly. Obviously she needed new breaks. Well she told them about it and they gave the same lame excuse "it's not under warranty because it's how you drive it". BS because we had the thing for a month.
Luckily it's a lease. When the guy told me this I said, "alright - I guess we're just going to burn up these breaks and in three years GM is not only going to have to replace them but the rotors as well" - and I ended with the shot to the throat "no wonder you guys are going bankrupt with policies like this".
That's a bummer story, but I know a lot of people who have purchased that new Malibu and they are all very happy with it. This it likely a freak incident, albeit unfortunate, but the car you bought is a quality one.
For all of you saying "see, this is why American cars suck" are completely ridiculous. I bought a Sony HD TV a couple years ago that I had to bring back and exchange after 2 weeks. Does this mean that Japanese electronics companies suck? No, sometimes products have issues.
One problem does not denote a lemon. If you continue to have problems, then that's another story.
Sony didn't charge you money to return it for a new one because of an issue that was no fault of your own. Instead they exchanged it and most likely kept you as a customer next time you are looking for a TV.
If they would have charged you $50 for a replacement because there was a power spike to your TV that would be a more accurate analogy.
Go back and look at all the recalls they've had on numerous vehicles. They have tons of issues and they just keep making more and more shitty cars. I swear they make shit that is suspect and they have the mentality like if enough people complain we'll just put out a recall. I as well as my family members have owned several chevys and they were shit, so I would never buy one IMO buy either a Ford or Nissan, Toyota, Honda, or Mazda. The foreign car companies have their shit together and if there is ever a problem in any way with a car you purchase from them they go out of there way to make it right because they value the CUSTOMER! GM IS SHIT!!!!!
How's the acceleration in your Toyota? If foreign car companies have their shit so together then why did Toyota just recall over 2 Million vehicles? Why did they lose money last year? Why did they just close 2 plants in the US (NUMI & Princeton IN)? Why did they not issue a recall on a safety item because they could save money??
Foreign car companies are typically rated amongst the worst in customer service. Every company tries to do right by the customer. If you don't like GM, then fine. That is your right, but get some facts.
An issue with a pothole is not the dealer's fault, or manufacturer's fault. It's an accident. I had this happen with my new Legacy GT back in 2005. $1200 for new tires and rims and an alignment. The culprit was a 1' deep pothole next to a railroad track. Just try going after the RR companies for that... My insurance said no thanks, I was in a residency, so I ate it.
This happened to me shortly after I bought my BMW. Alloy wheels in particular with low profile tires are very vulnerable to damage. Fortunately I had purchased a tire / wheel warranty when I bought the car.
Your situation sucks, but it may not be so bad if you look around for options. Here's some suggestions though:
1) most new car tire warranties are for tire defects not road damage - so most likely won't help. However, the tire may not be damaged. The wheel may be bent to the extent that your tire bead is not sealing.
2) take it to a reputable tire place. (In my area Discount Tires, and Colony Tires (Goodyear) are reputable, but it varies widely by area.) Have the tire place evaluate the tire and the wheel. Particularly if the tire is road damaged or not, and for that matter defective or not. As I said, you problem may solely be a bent wheel.
3) ask at the tire place, and look online for alloy (or steel if you have them) wheel repair. That bent wheel may be repairable for $50-100 (versus the cost of that new wheel the dealership wants to sell you).
4) Also, look on craigslist or ebay for someone selling your car's wheels. Many people buy a new or used car and then replace the wheels and tires. You may be able to pick up a full set for the price the dealer wants for one new wheel -- and then you have spares for the next pothole.
My most recent set of tires came from Sam's Club. They came with a lifetime guarantee. Not more than a month later I was only way back to campus and had a flat on the freeway. I was one exit from a Sam's and nursed it in there. They looked at it and decided the tire was shot and so they made me pay the difference between a new tire and how much tread I had worn off the original. It came out to $11 and change. I thought the service was exceptional and would gladly buy tires there again.
When I saw the thread title, I figured it was a Toyota. Zing.
Sorry to hear about that, though.
this issue. Not to say this isn't an issue.
I suggest you contact Mark Reuss, GM North America President. He is on Facebook and is great at responding to customers. Wheels & tires, obviously, are very susceptible to road damage. I'd be surprised if any of the auto companies cover under their warranty. GM has the best bumper-to-bumerer coverage in the industry. I actually took out some issurance (5/month) from the dealership to protect myself from the poor Michigan roads. I would at least raise the issue and take things from there. To those that sugggest this is an American auto issue, is just ignorant. Kinda like the ref. at the hockey game last weekend. However, if you do have the issue on a Toyota, I'm sure you can get the dealer without stopping.
I agree with another poster. If the rim was in fact defective when purchased then that is the only scenario where I could argue that you are in the right.
However if you happened to puncture the tire by a pothole or a nail, etc. then that has nothing to do with the automaker. And subsequently if you drove on a flat tire too long and it damaged the rim then again, unfortunately, that would be your fault.
The biggest issue here looks to be you now have a damaged rim and it is impossible to ascertain how/when that occurred. It now falls into the Chicken or the Egg argument. Did the faulty rim cause tire damage or did the blown tire cause the rim damage? There really is no way to prove this so it looks like you are going to have to pony up the dough.
If if makes you feel better I average about 1.5 nails in my tires each year. About 14 months ago I purchased two new tires with a lifetime warranty. Then 8 months ago two other new ones without the warranty. And of course the nail that I got a month ago happened to go into a tire without the warranty.
This crap happens to all of us. Don't let it ruin your day/week.
There are tire/wheel specific insurance policies that cover this because it is never covered (nor should it be) by either tire or auto manufacturer. However, these policies are usually only worthwhile if you have expensive low profile tires (usually implying expensive large wheels), which are more prone to damage from potholes. So in your case, sorry, bad luck.
Find a copy of the warranty, Research a good attorney in your area, then tell the dealership that you're prepared to go ahead with a suit. The dealership will probably just do it at this point, as $385 is a pretty nominal amount of money to them.
The lets just sue everybody mentality is what makes this country the best in the world! Oh wait, that mentality is one thing this country could definitely do with out.
It's the sue everybody mentality when the people you're suing are clearly not liable mentality that's the best.
Like sue Apple for $600,000 because you bought your iPhone the day it was released for $600 and missed out on the $200 price drop two weeks later?
I drive a 2002 Acura MDX that I bought in 2005 as a certified pre-owned car that had come off a 3 year lease. It came with a 3 year warranty that covered pretty much everything. I got it with about 50K miles on it.
Long story short, late last year the transmission went at around 95K miles. I was out of warranty in every sense of the word, but there had been a re-call very early on for the model and there was a lot ot talk in online forums about issues with this particular transmission.
When I call to inquire about the $$ to fix, the dealer rep tells me that Acura has a program where they will cover somewhere between 50 and 90% of the repairs depending on the particulars of mileage, etc. I ended up getting out of there with about $5,500 worth of remanufactured transmission and labor and only paying $1,700 (some % of the actual labor). the reman tranny has a 3 year guarantee on it. To replace a transmission that is sporting 100K miles, that is a pretty sweet deal, especially when you consider I will likely sell it in about a year or so and get back the $1,700 as part of the resell value.
More than likely I will be getting a new MDX after that.
Advice to the OP, contact GM directly and indicate that you will be posting your story online and telling everyone you know exactly your experience with buying a GM and they might be willing to work with you and the dealer.
Too bad you didn't know me. My first car was a Malibu. The only thing that didn't go bad was the engine or transmission. Everything else went to hell....
Buy a Toyota. You've heard that new Toyota ad, right? It's pretty reassuring: http://www.fretsetguitar.com/sommy/toyotaad.mp3
In all seriousness, a Toyota is a far better buy than any American car, period. The value is simply incomparable. The only reason anyone buys American is because either (a) they're from metro Detroit, or (b) they've had family/friends who've worked for one of the big three.
If you like getting ripped off, by all means, buy American. If you believe in the free market, buy the best value, and stay the hell away from all American cars.
The last three cars I've owned have all been fords (A Taurus, a Fusion (leased) and then another Taurus), My dad has had a Taurus and now a Fusion, and mom has had Fords since her Aerostar, which is something like 10 cars now.
Total outright vehicle failures = 0
Total necessary repairs exceeding $500 at a time = 0 (bodywork excepted)
Total times the dealership refused to do a free evaluation and match the best quoted price on work = 0
Total accidents resulting in injury (for 3 people over approximately 30 man-years of driving) = 0
Total vehicles with usable life less than 200K miles = 0 (leases excepted)
Total vehicles without at least 50% purchase price resale value after 5 years hard driving = 0 (leases excepted)
I'll stick with my Ford, thanks.
I disagree with everything that you said. I think every bit of that is based on a thought that is 5-10 years old and is no longer valid.
I take it back. I agree with one thing that you said. If you believe in the free market, buy the best value. However, that means test driving the cars yourself and realizing that a decked out Fusion beats the shit out of a decked out Camry (personal experience).
This is not a big deal. $400 payments are routine when you own your own car. Roads are rough, shit happens, cars are expensive, get a helmet.
Hey, I work at GM at am extremely frustrated at your story. Send me an email at [email protected] and I can see what I can do to help.
Way to try to be part of the solution. +1
Win or lose - it is a Michigan tradition.
My hats off to you.
ps - absolutely love the Corvette Z06 - can't wait to try the ZR!.
Paul I sent you my story. I really appreciate you reaching out to me.
FWIW I own a 2000 VW Passat with 182K miles that runs like new. Gets 35 MPG on the highway using non-premium fuel. Great car. Anyway, if I was in your shoes I would go ape-shit if the dealer doesn't pick up the tab.
accident. With lower profile tires being the rage, the blow of a pothole (etc) is more likely to damage a rim.
It has happened to me several times (living in Michigan - home of the Grand Canyon'esc pot holes).
Neither GM or Chrysler warranties the wheels. Dealerships sell insurance for this, don't know what it costs.
Try a Corvette Z06 OEM rim at about $495 new!!!
Sucks to be us.
I think it's entirely unreasonable to expect the dealer to pay for this. You got a flat, didn't notice it, drove on it long enough to warp the shitty alloy rim, and now you need a new tire and rim.
On a side note, it's awesome to read this thread and tell exactly who either:
A) Works for Ford, GM, or other
B) Works for a Ford, GM, or other supplier
C) Dad/mom/uncle/grandpa works for Ford, GM, supplier, or other.
Finally, -1234124124 for not being able to change your own tire. That shit's just weak.
Edit: Holy shit dude you should delete your old blog. Odds you've ever touched a boob = 0.001%
Shock: actually, I think his red-flag requirements are quite reasonable. Don't date princesses, just don't do it - it's not worth it! Better to be celibate and wait for better options (while pumping up your own value, of course).
Here's a suggestion: don't buy American cars.
Toyota has had its problems lately. But before that? Their record was nearly flawless; their cars are still worth buying. Hondas (and Acuras) are a definite yes; I put 50,000+ miles on one in school (in Ann Arbor) without a hitch. Audi is also good option; I've never owned one, but everyone I know that has one is happy with it. BMWs are okay, if you can handle expensive repairs; I drove a one-year-old 5 Series for 9 months before running into serious transmission problems that threatened to bankrupt me (not really, but they were expensive). Stay away from Mercedes-Benz's--nothing but trouble in my personal experience...
If you are insistent on buying American, go for a Ford.
I wouldn't buy Ford if I were you. American cars are garbage, period. Something like a Toyota is a way better buy.
655,471 miles. Some cars you luck out on...some you dont.
That great. Would love it if you posted a photo. Original engine?
This is completely ignorant in the face of actual new quality results showing Ford is just as good as Toyota and Honda. Ford made a conscientious decision to improve quality and followed through, while Toyota decided to let it slip.
I'm a fan of my 0 problem, Japanese car built in Flat Rock, Michigan, thank you very much.
While you are hiring an expert, be sure to read up on the relevant case law:
It would suck to get your witness tossed. And watch that scene in My Cousin Vinny where the prosecutor voir dires Marissa Tomei about the engine timing. No joke, that's how it's done in court to vet expert witnesses (although they wouldn't do it in front of the jury, nor curse as much).
Sorry about your car.
OK, so the OP has a problem with his car. The bulk of suggestions here involve "don't buy American" or "don't buy GM."
How is this supposed to help him with his problem? Is his car a DeLorean he can use to go back in time and buy a different car?
OP - IANAL but unfortunately it doesn't sound like this is a warranteeable issue. Warranties in general cover manufacturing defects, not use failures, and an early failure is not by itself evidence of a defect. Without evidence of a defect, the dealership need not cover the parts nor the labor. It's not really a customer service issue, it's a matter of what they are obligated to cover and what is considered an unfortunate accident that happened ridiculously early.
I suppose you think that "buy American" is a good suggestion?
"I suppose you think that "buy American" is a good suggestion?"
Did anybody read the original post? He already bought the car. Advice about what car to buy is pointless - all you are doing is piling on an unfortunate situation.
"It's not really a customer service issue, it's a matter of what they are obligated to cover and what is considered an unfortunate accident that happened ridiculously early."
But it is a customer service issue, especially with a failing company in a failing industry. All the dealers and manufacturers are competing for a much smaller market (about 1/4 smaller than a few years ago).
A wise dealer would have said, "This isn't covered, but we'll cover it for (insert small $$ here)" As I said earlier, I worked at a dealership a long time ago and know that if the price they are quoting him is $385, their cost is between $150 and $200.
Had the dealer told him $75 and explained that it isn't covered under warranty they would only be out about $100, we wouldn't be having this discussion, and he wouldn't hesitate to do business with them again. Instead they've turned a potential positive into a negative which is par for the course with many businesses anymore.
You can't really fix a warped rim, you need a new one. If the $385 is for a new rim and tire, that's probably at cost.
The wise dealer did offer to fix it at cost.
Cost in the service dept is like sticker price in the showroom. There is a ton of built in markup that comes back to the dealer from the manufacturer just like "holdback".
A good rule of thumb is that the "cost" on most items is marked up 100% from the actual cost of the item. On paper the dealer does pay the "cost" price, but they also get about half of that money back in subsidies in the form of a monthly or quarterly check from the manufacturer. If they didn't there wouldn't be any warranty work getting done at most shops.
This is why I used the price quotes of what it actually cost the dealer to fix the situation.
not the dealer. The manufacturer clearly states in the warranty they do not cover road hazards, such as pot holes. What you need to do is get ahold of the D.O.T. in the state that this occured in and explain that you hit a pot hole and ruined your tire and rim and that you would like for them to replace it. You may have to be persistant with this but they have been known to pay for this if you you are. Good Luck !
Asking the DOT for money is like writing Donald Trump to ask him to replace the time you wasted watching his crappy show.
are the best cars ever made. WHY'D THEY STOP MAKING IT????
The rim was barely damaged and the repair shop I went to ordered a new tire and fixed the rim for $174. Hopefully that's good enough. The dealership never offered to fix the rim and wanted more than $174 for the tire alone. So this was not "at cost". Not that it probably matters on here but don't shop at Elkins Chevrolet. I appreciate everyones suggestions and opinions, whether you agree with me or not. Hopefully some of the emails at GM will yield some results because the customer service lines did not.
Many years ago, my uncle spent an entire summer rebuilding a Trans-Am in my parent's garage. He stripped it to the frame and took apart and rebuilt everything. He finally got it all done, took it out one evening for the first drive, and promptly got nailed at an intersection by a drunk driver doing about 70.
De-stroyed. He got to drive it three miles.
Well that certainly makes my issue seem trite. Hope he was alright, but thats a harsh harsh fate for something you put all your time into.
you graduated from the u of m. you got a JOB right away. daddy gave you points for a price break on a NICE freaking car. you hit a pot hole.
Now you are in here crying about it? wtf?
you seem to have been very fortunate in life. stfuagbtw