I graduated college in May 2009 and was fortunate to get a financial job right out of college. I saved up my money to buy a new car that I purchased on Saturday March 20th. I am someone who buys American every chance I get. I was looking at a Ford, but my father allowed me to use his GM points towards a new car purchase. The amount of money towards a GM car was significant enough for me to purchase a new 2010 Chevy Malibu.
I used the car for exactly one week and had a tire issue with 382 miles on the vehicle. I cannot recall an incident where my tire went flat. I noticed the meter saying the tire was low and heard the tire having issues so I pulled into the nearest restaurant. There are alot of potholes in NJ,PA due to the weather. I had to call onstar on Saturday night while I was driving my friends to go out. They put the donut on the car and I drove home.
Monday I drove the car back to the dealership after hours for repair. Today I called the dealership and the technician said it would be $385 to fix the rim and tire. I was stunned. He said it was not under warranty. Warranty or no warranty does anyone else think the dealership should fix my issue free of charge or am I nuts?
Does anyone have any suggestions as to what I should do? My father is off work today and visited the dealership but they would not budge. They said $385 was at cost. My Dad balked and took the car to a repair shop. The dealership said they would pay for the difference if it’s cheaper. I will be going as calmly as possible after work but I cannot believe that this is deemed acceptable customer service. At the very least they should fix my tire and apologize for the inconvenience. If anyone has any suggestions I would greatly appreciate it.