I know many of us took advantage of the offer a while back when 247 was advertising a free trial for the remainder of the year.
Fast forward to now, and they've charged my credit card for a month of access. Anyone else have this experience?
got a reply from support, while he says I signed up for the wrong thing (which I'm 99.9% sure I didn't...), he immediately offered a refund and to "change" my subscription so as to get the trial through the end of the year. good enough.
however, since they're claiming we all screwed up and it wasn't a bug, you should probably email support.