For MGoLawyers: Hotel overbooking question for Sugar Bowl

Submitted by Mr. Robot on

So I was a little slow to the draw on booking a hotel for the Sugar Bowl, mainly because I figured all along that the rates in NO would be sky high and we'd just be getting a room somewhere well out of town and driving in the day of the game.

I went to do that today, and just for kicks decided to see if there was anything cheap in town. To my surprise, Super 8's website showed rooms available at a hotel only 8 miles away from the Superdome and for only $85/night, so I promptly reserved it. I was still not completely believing they had rooms though, so I called the hotel and asked if they had any rooms, to which they said they were completely sold out and made it sound like they had been for a while.

I tried doing a little research on this, and from what I've read hotels that overbook tend to be good about putting you up elsewhere and paying for it as long as you're firm about it, but I saw nothing mentioned anywhere about the legal side of it. Since I was planning on staying a good distance away anyhow, it wouldn't break my heart to stay elsewhere, especially if Super 8 picks up the tab, but I'm concerned that they are not actually obligated to do that and may, despite our best chewing out of the manager, just give us the finger and not care that there may not be an available hotel for a good 100 miles.

So my question is: Is there any law regarding this, or even universal customer service standard in the hotel industry compelling them to at least find us another place with an opening? I am sure I am not the only one worried about this matter, as even people who booked early might be liable to get shafted by the hotel if they end up getting into town later than planned or something. To be clear about this too, I did use my card to reserve the room online directly with Super 8 and I did get a confirmation e-mail with a confirmation number.

Thanks in advance.

tl;rd version: I booked a hotel room online, got a reservation for it, and am concerned I might get screwed because there is no way they should have still had rooms available. Do I have any ammo to use against the hotel if I show up and they have filled all the rooms?

Edit: Pretty much got what I needed to know, but seriously people, what makes you think I would sue the hotel? I'm not looking for a free stay here, I'm just looking to know that if the hotel tells me they don't have a room for me they won't expect me to invent one on my own the night of the 2nd. Furthermore, I defend my desire for a cheap hotel, because neither myself or anybody I am going with has the kind of money to stay someplace fancy where they won't even include the internet. I'm glad some of you made some money with your Michigan degree, but I don't even have the degree yet, so kindly go flaunt your net worth to somebody else.

jcgold

December 18th, 2011 at 12:07 AM ^

Certainly not an MGoLawyer.  But from experience at final fours, I can tell you that they will put you up somewhere.  At the 2005 Final Four, we were supposed to stay in downtown St. Louis, and they tried to send us 20 miles outside of town into Illinois.  It was only resolved after several calls to the office of the CEO of Adam's Mark hotels.

I would start looking elsewhere to see what you can find.  If not, don't expect good things to happen.

edit:  to clarify, they will find you somewhere else to stay.  but based on what will likely be available, its not going to be good.

IGTBAMW22

December 18th, 2011 at 12:42 AM ^

 

You have a valid contract. They have guaranteed you a room for that date. It's not like it's worth it for you to sue them over $85, though. The thing you have going for you is that a big corporation like super 8 (or whoever owns it) has to have a policy in place to deal with overbooking because if it screws a large amount of people over it's gonna have to deal with a PR shitstorm and (depending on how many people it screws over) an expensive class action that it would have to settle (due to said shitstorm). So, yea. No guarantees on how great (or close) the substitute room will be, but you are guaranteed some minimum level of accommodation. 

SysMark

December 18th, 2011 at 1:59 AM ^

You have a confirmed reservation at Super 8.  So what are you asking for?  Legal representation to check into your room?

Come on, time to start living in the free world.

nyc_wolverines

December 18th, 2011 at 1:51 AM ^

car companies typically overbook rentals all the time, hotels do the same. hotels will try to farm you out to a similar hotel brand. otherwise, its up to you to find a room at the inn, as they say this time of year. your sense of obligation over an 85 dollar contract is refreshing.

America

December 18th, 2011 at 1:53 AM ^

Louisiana has a completely different set of laws than any other state so you would probably need someone familiar with Louisiana law or someone willing to research it for you to truely answer this

03 Blue 07

December 18th, 2011 at 5:55 AM ^

Listen. He was correct- the state of Louisiana does, in fact, have a different common law structure than (to my knowledge) any other state. Our American legal system is based on the English common law system. Louisiana is the only state based on French common law. There are differences; to practice there (if you're going to make it your place to practice) it is generally advisable to spend your last year of law school, minimum, there. It's just different on certain principles (for example, they have forced inheritance; that's the only thing I can think of right now, as I don't practice there, but the point is, it is different from a "what's more important" type of background; English common law [which if you're now reading this, your state's law is based on unless you're in Louisiana...Federal common law, to the extent exists, is also based on English common law]...values property and property rights in a way that French law doesn't; in English common law- and now American common law...except in Louisiana- property rights are inviolate.

 

One Armed Bandit

December 18th, 2011 at 2:33 AM ^

to put you up in an equally-priced room at least. They also have the ability to offer you other compensation, such as a voucher, if they can't find suitable accomodations. This of course, would not help you out. It really depends when you check in. If you arrive early enough, there could be people checking out and their room hasn't been cleaned yet. If that's the case, ask to be put on the waiting list. But the earlier you get there, the better chance you can get a room without relocation.

NRK

December 18th, 2011 at 4:07 AM ^

My friend worked for a hotel in Ann Arbor during college. He said most busy weekends they would be overbooked and would end up sending people elsewhere.

Essentially their phone reservations and online reservations are run separately and don't always sync up. They simply want to rent out as many rooms as possible. Most nights this works fine, but when it gets crazy busy it leads to overbooking.

They'll send you somewhere else assuming it's within their ability 99 times out of 100.

 

But, not even worth getting a lawyer involved. Yes, contract, etc., but ugh, it's a mess.

03 Blue 07

December 18th, 2011 at 6:01 AM ^

There isn't much worth getting a lawyer involved in for less than $10k. As in, I am a lawyer, have been fucked out of money and have thought about the costs from a filing, time, uncertainty perspective. Just generally, when you get f'd out of something (and in the OP's situation, especially), it is  ALWAYS advisable to not engage in litigation (by the way, I'm not talking about 10k or anybillionK when I say it's always advisable not to engage in litigation; I litigate for a living and wouldn't want to do it unless last resort in personal life, and think that's the right mindset to have).

bluebyyou

December 18th, 2011 at 4:35 AM ^

Could the service you booked the room with have gotten a block of rooms?  Did you call the hotel to see if your name was now on the list of guests?  I might check this out first before reaching the conclusion that you are SOL.

StephenRKass

December 18th, 2011 at 7:03 AM ^

But if I were you, there are several thngs that come to mind.

  1. You want a place to sleep. What's $85 bucks, anyway, really? And what do you expect from a Super 8?
  2. Call Super 8 and find out if there are any restrictions to your reservation.
  3. If you're really that nervous, do the same thing for yourself. That is to say, overbook, and book another reservation elsewhere. I don't know where you're coming from, and how long you want to stay. However, I see a Comfort Inn listed in Slidell, LA, available both Jan. 2 & Jan 3, for under $100.That's about 30 miles from NOLA, on the way back to Ann Arbor. You probably can cancel one of the two reservations early enough to have no penalties, and even if there is a small penalty, you get peace of mind and the ability to choose the best room of the two.
  4. Really, there are plenty of rooms out there. You do realize that NOLA is a major conference site. There are (LMGTFY) 18,000 hotel rooms within walking distance of the Superdome. That's a lot of capacity. Expanding out, there are at least 30,000 rooms available in NOLA, with the number expanding signicantly as you go out from the city. Considering that most people attending the game are going with at least one other person, and sharing a room, there are enough hotel rooms in the city for virtually all guests going to the game. 8 miles from the stadium? That's really not that good. Where you'll find higher prices is within walking distance, so you don't have to drink and drive.
  5. Remember also the date of the game. January 3 is a crummy day for most people. That is to say, it is not a holiday. It is the first major day back to school and work for just about everyone. This is good for you. There isn't competition with New Year's Eve tourists, or with MNC game tourists. Our focus is on the Sugar Bowl, but it just isn't that big of a deal to NOLA.

To sum up, I think you've got a room, which might be all you really want. And for a bit more coin, you probably can find something closer and nicer, but either way, you should be set. Chill out, and enjoy the game.

CompleteLunacy

December 18th, 2011 at 11:54 AM ^

About your third point. I don't know what that specific hotel policy is, but I'm fairly sure he can cancel his reservation right now with no penalty. So...find another hotel, call them to ensure that you can tangibly reserve a room and that they're not overbooked, and boom. Problem solved. 

Flights get overbooked all the time too. It's not exactly a fun position to be in, but they are obligated to get you to where you need to go. And I would think hotels have the same policies with overbooking. 

swdude12

December 18th, 2011 at 9:19 AM ^

I got my hotel on Hotwire and did the Super Savings selection and it was $58 a night.  They dont show you the hotel untill after you confirm the booking...decided to roll the dice.  We ended up getting a Hotel at the Old Naval Base, Federal City Inn.  Looks like a great hotel.  Pretty happy with what they gave me.

Hokemaniac

December 18th, 2011 at 10:04 AM ^

And they do this all the time, they are basically planning on a few cancels/no shows. But it does bite them in the ass and they will put you up in a hotel somewhere else for free and usually give you a gift certificate for a free nights stay at some other time

ndscott50

December 18th, 2011 at 10:52 AM ^

1) Chill out. Travel is much more enjoyable If you don't freak out about every minor inconvenience you experience let alone worrying about potential inconveniences that most likely won't even happen.
<br>2) you have a reservation and will have a room.
<br>3) If you are really worried about getting moved to another location, though it's not like your in danger of getting moved from the Hilton to a super 8, just get to the hotel at a reasonable time. The hotel will fill all their rooms before they move people. I would suspect as long as you are there by 10pm you will be fine. If you are in town early be sure to check in before you go see the sights. (start drinking)