So I was a little slow to the draw on booking a hotel for the Sugar Bowl, mainly because I figured all along that the rates in NO would be sky high and we'd just be getting a room somewhere well out of town and driving in the day of the game.
I went to do that today, and just for kicks decided to see if there was anything cheap in town. To my surprise, Super 8's website showed rooms available at a hotel only 8 miles away from the Superdome and for only $85/night, so I promptly reserved it. I was still not completely believing they had rooms though, so I called the hotel and asked if they had any rooms, to which they said they were completely sold out and made it sound like they had been for a while.
I tried doing a little research on this, and from what I've read hotels that overbook tend to be good about putting you up elsewhere and paying for it as long as you're firm about it, but I saw nothing mentioned anywhere about the legal side of it. Since I was planning on staying a good distance away anyhow, it wouldn't break my heart to stay elsewhere, especially if Super 8 picks up the tab, but I'm concerned that they are not actually obligated to do that and may, despite our best chewing out of the manager, just give us the finger and not care that there may not be an available hotel for a good 100 miles.
So my question is: Is there any law regarding this, or even universal customer service standard in the hotel industry compelling them to at least find us another place with an opening? I am sure I am not the only one worried about this matter, as even people who booked early might be liable to get shafted by the hotel if they end up getting into town later than planned or something. To be clear about this too, I did use my card to reserve the room online directly with Super 8 and I did get a confirmation e-mail with a confirmation number.
Thanks in advance.
tl;rd version: I booked a hotel room online, got a reservation for it, and am concerned I might get screwed because there is no way they should have still had rooms available. Do I have any ammo to use against the hotel if I show up and they have filled all the rooms?
Edit: Pretty much got what I needed to know, but seriously people, what makes you think I would sue the hotel? I'm not looking for a free stay here, I'm just looking to know that if the hotel tells me they don't have a room for me they won't expect me to invent one on my own the night of the 2nd. Furthermore, I defend my desire for a cheap hotel, because neither myself or anybody I am going with has the kind of money to stay someplace fancy where they won't even include the internet. I'm glad some of you made some money with your Michigan degree, but I don't even have the degree yet, so kindly go flaunt your net worth to somebody else.