i find this extremely interesting
The New U-M AD CMO and His Priorities
Back in Dec 2010 when U-M announced the hiring of Hunter Lochmann as its first Athletic Department Chief Marketing Officer, I speculated on what the CMO's duties might include:
...this hiring is likely to presage the continued proliferation of corporate sponsorships (e.g., Arby's, Tim Horton) of various aspects of Michigan's athletics programs.
In this day and age of instant media, brand management is something that can't be taken for granted. Having a dedicated CMO and a bulked up marketing staff may pay benefits to the university and the athletics department if it's executed in a manner that emphasizes Michigan tradition without overdosing on the corporate tie ins. Ultimately the job should be about selling the University of Michigan, not selling sponsors' products.
We shall see how it turns out.
Well, in this article from Crain's Detroit Business, Lochmann talks about his priorities, and I had it partially right. All of that is still on the table, but the emphasis does appear to "be about selling the University of Michigan."
- Lochmann described his primary role as being "the brand manager for the university athletic department."
- He will be one of the key orchestrators of Brandon's plan to re-craft the athletics department more along corporate lines, which includes creation of a business plan by the spring and reinforcement of the "M" brand as it works to recover from one of its worst football eras.
- "This is a great opportunity to refresh that brand and reset it, knowing it's been through a tough few years," Lochmann said.
- The plan is to highlight the new coach, Brady Hoke, and a schedule that includes the school's first [home] night game...against rival...Notre Dame...and the newest Big Ten school...Nebraska.
- While football is the $105 million department's primary revenue driver, the other 26 sports will get plenty of attention from Lochmann. He's currently visiting all of the school's winter sports programs for games and meets.
- "I want to sell out Crisler," he said. "That's a personal agenda. I've got to get to the bottom of why that doesn't happen. I want to get into the data on why people don't come to the games."
- He'll also ask for more money for promotions [of the Michigan brand], but he didn't say how much currently is spent or how much more he wants.
- "Once we figure out where we need to put our support behind, where we want to have some brand advertising out there," he said. That will include digital, broadcast, print and outdoor marketing, with money deployed based on each outlet's return on investment for the department.
- He's especially interested in online marketing. "Digital marketing is a huge emphasis in the social media world," he said. "How do you take that to the next level?"
- Lochmann plans to explore how the department can better use its popular website, www.mgoblue.com, ...mobile device applications and other technologies to sell tickets and raise revenue. "It's really a business development job," he said.
- He'll also be the department's point man with New York City-based IMG, which is contracted to manage sponsorship deals with Michigan athletics.
So, the priorities seem to be:
-
Management of the "M" brand
- i.e., ensuring it stands for the positive things we tend to associate it with, vice losing and scandal (not a personal commentary on the RichRod era, I'm just reading between the lines of his statements, so save the invective))
- Focus on football, including Brady Hoke and an exciting 2011 home slate without forgetting about the other 26 sports teams
- Figuring out how to market the MBB team so that Crisler fills up to the rafters (Lochmann's experience with the Knicks surely ought to help here, as will an improving team and a renovated stadium)
- Increased multi-media "M" brand advertising, especially in digital forums
- Improved applications for ticket selling
- Managing the department's sponsorship deals through IMG
One thing appears certain, no one had to sell Lochmann on the Michigan job -- it sold itself.
While the Knicks are a storied franchise, Lochmann decided that the Michigan job was an opportunity to do more and work for an even more iconic brand.
"I did everything I could to go after it. The power of the Michigan athletics brand is bigger than the Knicks. College athletics, there is something special about it."
Now Lochmann is trying to increase the power of the "M" brand to sell itself to its loyal fanbase and beyond.
...unlikely given Dave Brandon's pronouncements about advertising in Michigan Stadium. Even if you believe that he'll backslide on that, there's no way you'll see either of those things.
As you know, Bill Martin tried the first and the Michigan and OSU fanbases were outraged in unison as they had never been before (until shifting The Game from the final weekend was floated). If the Halo caused the outcry that it did, selling stadium naming rights would cause a run on Ann Arbor Torch and Pitchfork of galactic proportions.
LSA '89 - MBB Natl Champions, Big 10/Rose Bowl Champions | @MGoShoe

or uh, Duder, or El Duderino if you're not into the whole brevity thing.
I'm pretty sure there was some advertising at the spring game as well.
Thats different, IMO. I agree that there was Arby's overkill at the Big Chill (I wanted to buy some gear but everything had that stupid logo front and center) but for special events, I don't really mind. The spring game was sponsered, and I wasn't bothered by that. As long as football games are corporation free, I'm fine.
I would like to see the boards at Yost lose the ads, but I know thats a pipe dream.
...your take. Essentially, Brandon's stance has been to carve out an advertisement free zone for regular season Michigan football games and allow it for everything else, even for events at Michigan Stadium.
- For The Big Chill, the rationale was: Michigan already sells advertisements at Yost (on the boards, on the scoreboard), so this is just another hockey game.
- For the Spring Game, the rationale was: This is for a good cause (Mott Children's Hospital).
So, the exception events with no advertising, not events with advertising. Such examples say nothing about the continued commitment to not advertising during regular season football games.
LSA '89 - MBB Natl Champions, Big 10/Rose Bowl Champions | @MGoShoe
I like the idea to sell out Crisler Arena. In the post-1980 era of college athletics, and especially in the information age, recruiting is a 365-days-a-year process. It's important to keep the "brand" visible and successful as long as possible. Basketball helps continue the momentum from football season and it keeps the name of the school in the news from November all the way to March for the most successful programs. The renovations and addition of new scoreboards to the main three arenas won't hurt either.
Abort, Retry, Fail?
I agree with everyone else that I would hate to see other corporate brands making a bigger presence than the Block M. And what I an understanding from the interview is the goal of making the Michigan brand more prevalent would actually be the opposite of "whoring it out to corporate sponsors so their brands gain larger presence at the expense of the Michigan brand in exchange for filthy lucre"
To sum up more directly, Lochmann's stated goal is the opposite of what everyone fears.
Now, does the Athletic Department need to generate revenue? You bet it does! Olympic Class swimming pools don't just build themselves. To attract world class athletes to Michigan you need world class facilities, which means you need a world class business plan.
I'm sure that many fans complained about how Don Canham changed things by merchandizing the Michigan Logo. Now we not only enjoy wearing T-shirts with Mighigan logos on them, but the University makes a lot of money from us fans just from purchasing the Michigan product we know and love.
I agree with everyone else that I would hate to see other corporate brands making a bigger presence than the Block M. And what I an understanding from the interview is the goal of making the Michigan brand more prevalent would actually be the opposite of "whoring it out to corporate sponsors so their brands gain larger presence at the expense of the Michigan brand in exchange for filthy lucre"
To sum up more directly, Lochmann's stated goal is the opposite of what everyone fears.
Now, does the Athletic Department need to generate revenue? You bet it does! Olympic Class swimming pools don't just build themselves. To attract world class athletes to Michigan you need world class facilities, which means you need a world class business plan.
I'm sure that many fans complained about how Don Canham changed things by merchandizing the Michigan Logo. Now we not only enjoy wearing T-shirts with Mighigan logos on them, but the University makes a lot of money from us fans just from purchasing the Michigan product we know and love.
"That's all there is...there isn't anymore"
...bad assumption on my part back in December (although in truth, it was more snark than real concern). I believe you're correct that Lochmann's goal (and DB's for that matter), is to make the Michigan Brand the centerpiece of everything.
Yes, it was a bad assumption on my part back in December (although in truth, it was more snark than real concern). I believe you're correct that Lochmann's goal (and DB's for that matter), is to make the Michigan Brand the centerpiece of everything.
LSA '89 - MBB Natl Champions, Big 10/Rose Bowl Champions | @MGoShoe
I love that his focus is on Brand Management. I hate that he has no experience in Brand Management.
Brand Management does not equal marketing, and definitely does not equal sports marketing, and definitely, definitely does not equal sports marketing for the Knicks.
I've spend 15 years in marketing, 5 of those have been in Brand Management. My first 10 years did very little to prepare me for the last 5, and would have been pointless without an MBA...
Marketing is a subset of Brand Management, and if you don't understand that nuance, you end up making poor tradeoffs that result in a guy in an Arby's fries costume hanging out at the Big House...
Brand Management is about building sustainable brand health that will in turn lead to long term brand profitability. Marketers without that training tend to make short term decisions versus looking at the big picture, in my experience anyway (that's the way I viewed the world for 10 years)...
Confidence level low that this ends well...
Brand Management is near the heart of every major university's alumni association, endowment fund, and admissions office. To expect big-time athletics to be any different would be . . . different. Like other posters, I hope it doesn't get tacky, stupid, and embarrassing. But it's inevitable, and I think needed. Basketball was down for a long time after the Fab Five era went south, and football has taken some bad hits in both Carr's last few years and in Rich Rod's brief stint.
I don't know anything about Hunter Lochmann but assume that Brandon has some confidence in Mr. Lochmann's brand. It would have been very cool if, by chance his name were Hunter Thompson. Imagine Gonzo Brand Management or Fear and Loathing in Columbus or The Hell's Sparties.
Sometimes I really miss the Sixties.
Last week I saw a woman flayed, and you will hardly believe how much it altered her person for the worse.
This would be way less of a big deal if there was a football playoff of 3 or more rounds. Even Commissioners like Delaney and Slive who are scared of a playoff, admit it would result in revenues far exceeding the current system for their member teams.
Athletic departments are forced to obsess over egghead accounting and brand issues because college football currently ignores tens of millions of dollars extra per school that a playoff would create. Football is the generator that makes the other sports possible. The only dispute on the numbers is how much of a massive profit for everyone. The greed of the big conferences keeps the pie small.
Currently, these teams go off and lose money on these pointless bowl games. Walking over the dollars to get to the dimes.
"because character wins in life and character wins on the football field....." 1-11-11
Their increased marketing efforts are already having a positive effect. Michigan has made a clear effort to get more people to attend basketball games this year with some very effective promotions. I noticed they've done some little marketing related things to spruce up the big house -- like spent a little bit of money on concession signage so that you might actually be enticed to eat some food at the concession stand next year.
There's still the threat of these marketing guys making dumb moves, but Michigan's made only a token effort to market their athletic programs for the last 15+ years, so there's been some real low hanging fruit.
I think the department has done a decent job this year marketing some games with email blasts and special offers. I haven't looked at the numbers but I'm confident the average attendance this year is greater than last year, in spite of the fact that last year's team was ranked at the beginning of the year and the current team was expected to miss any and all postseason tournaments. Wasn't the weekend game against the Hoosiers sold out? How often would you expect a sellout against one of the Big Ten's worst teams?
My inclination would be to agree with those who have said that some of the things already in progress will help - like the anticipated improvement of next year's team (potentially ranked in the preseason top 25?), renovations that are ongoing, including the apparent new video boards inside Crisler in place for next year, people wanting to check out the new facility next door, etc.
Beyond that I anticipate more email marketing, t-shirt giveaway promotions, smaller ticket packages, and so on to help fill the place. It may not fully happen until Crisler itself is finished with renovations, depending on how good the team is then. Of course, by the the Fab Five will be able to come back and that certainly won't hurt.
"I want to sell out Crisler," he said. "That's a personal agenda. I've got to get to the bottom of why that doesn't happen. I want to get into the data on why people don't come to the games."
OMG, maybe he should look at the W/L record. The B'Ball team has only made the NCAA tournament once in about a zillion years. Could that possibly be a reason Crisler is not sold out?!
If this is an example of this guys expertise, we are doomed (I tell ya, doomed).
Life should not be a journey to the grave to arrive safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What A Ride!" HST


As long as we don't see the likes of:
"The Rivalry, brought to you by Taco Bell"
or
"Michigan Stadium, built by the Home Depot"
I'll support his plans.