War On Students Over: Students Win Comment Count

Brian

image

For a brief period a few years ago, there was some weirdo in the student section who would head up to the concessions at halftime, drop fifty bucks on hot dogs, return to his seat, wave his arms about, and chuck foil-clad meat missiles at the most enthusiastic folks around him. He was a hero. A couple games into this era, the students started a rhythmic chant for him.

"HOT. DOG. GUY."

"HOT. DOG. GUY."

This was fun! It was ours.

Michigan kicked him out of three consecutive games, until he stopped. Or stopped coming.

----------------------

It's time for another internet-wide fret about the kids and how they don't like the live football anymore, this one spawned by a Darren Rovell article. (I know, I know. This article is good and does not expose you to Rovell's personality.) In said article, there's the usual platter of disturbing stats…

Arizona sold 10,376 student season tickets this year. But 47.6 percent of those students, for an average game, didn't even show up.

This year, the University of Michigan drew the most fans of any school for the 16th year in a row. But 26 percent of students who paid for their tickets didn't show up at an average home game this season. That's an increase from 25 percent last year and 21 percent in 2011.

…fretful quotes…

"We have to solve this because we are talking about the season ticket-holders of tomorrow," said Oklahoma athletic director Joe Castiglione. "But interests and attitudes are changing so rapidly it's not easy to quickly identify what we need to do."

…and the hope that having wifi will fix everything, which it won't. (But don't let that stop you.)

While this is a nationwide problem, Rovell's article touches on Michigan specifically in a couple spots. He talks to a reasonable-sounding Michigan senior:

"I've kind of accepted that I'm not getting reception in and around Michigan Stadium," [Adam] Stillman said. "The problem is in all the other areas. There's nothing to do while I'm waiting on line for an hour to get into the stadium, and there's little added value from being in the stands watching the game."

I was pro-general admission when it was announced, but if its goal was to get more students to the game on time, it is a failed policy. The slight increase in no-shows is worse than it looks—possibly much worse. 2012's home schedule had one attraction, Michigan State. The other games were against Air Force, UMass, Illinois, Northwestern, and a 4-8 Iowa. 2013 had a night game against Notre Dame, Nebraska, and Ohio State. The only games after the season took a turn for the grim in East Lansing were those Nebraska and OSU games. What is the no-show rate going to be next year? I'd be shocked if Michigan doesn't crack 30%.

Is there anything that can be done about this? I mean, you're just not going to reach the people I had to deal about ten years ago who would wander in during the second quarter smelling like an overturned truck of Jack Daniels. Those folks seem to be proliferating, and the only thing you can do is figure out ways to punish them and drive them away.

The university's attempts to rein in bad actors with first the validation program and then general admission have made it difficult to flip student tickets and then made them unattractive to non-students. Tickets remain cheap enough that a large chunk of the students don't care about wasting that money. The result is large pockets of empty seats.

It's time to end the war on crappy student fans

H-DrugsWin_400x400_2_jpg_400x400_upscale_q85[1]

Yes, some of these 18-year-olds are intolerable. But fighting them doesn't do anything for you. The main thing it does is make things worse for the 75% who do show up. Michigan has continually raised the bar on the students at the same time their interest level is dropping. The results are, in retrospect, predictable.

The alternative is to offer carrots instead of sticks. Michigan tried that with the "HAIL" program, which was a failure in year one, totally revamped in year two, and is probably two or three years away from being quietly assassinated in an alley. This is because it offers you a t-shirt; it was always an attempt to give the appearance of a carrot without spending any money.

The right move is to be good to your fans. Michigan has gotten continually worse. Blasting an ad—and yes, it is an ad—for renting out the stadium or exhorting people to follow you on twitter is unpleasant. Having to scream at the person next to you to be heard is the kind of thing that makes you walk out of a restaurant. Michigan does that at every available opportunity. Ever-increasing prices, hour-long waits to get into the stadium, ushers who kick you out for throwing marshmallows… all of these things are a drag on your future revenue base.

It's time to be less focused on the next quarter's budget and more focused on building an environment that will induct the next generation into your cult.

Instead, the athletic department is more concerned with policing behavior that they cannot change. The current generation of suits spent their days at Michigan buying tickets for their kegs and throwing toilet paper willy-nilly. These days, a weirdo who buys hot dogs at halftime and tosses them around the section gets kicked out.

Football is supposed to be fun, and it's not really that much fun these days. The athletic department took the initiative to stomp on every student tradition they found 1% threatening. Now the students have taken the initiative away from the athletic department by not caring anymore. They win.

I'm not sure trying to make Michigan athletics the most awesome place in the country to see a game is going to work, but it's clear that something has to change if this slide is going to be arrested. Being mean didn't work. Try being nice. Meaningfully.

Comments

UMxWolverines

February 20th, 2014 at 2:07 PM ^

You can refute it all you want, but I'll never change my opinion. The pussification of American has killed the fun of nearly everything. Like Brian said ''The current generation of suits spent their days at Michigan buying tickets for their kegs and throwing toilet paper willy-nilly. These days, a weirdo who buys hot dogs at halftime and tosses them around the section gets kicked out.''

Society as a whole these days aspires to be some type of Utopia that's not possible to reach. We allow the minority to control what we do. I realize throwing marshmallows wouldn't be a great idea now because they'd stick to turf on hot days, but what's wrong with throwing toilet paper? Throwing hot dogs? Bringing in coolers to sporting events? 

Football is supposed to be fun. Going to games are supposed to be fun. People drink and get drunk and have a good time. It's just the way it is...everywhere in the world. But people are hellbent on making everything a Utopia of no danger and no fun. I don't blame the students at all. 

MGlobules

February 20th, 2014 at 2:22 PM ^

are part of the problem? Or just the general attempt to make the world like ladyparts? I'm really willing to follow your logic, just not quite getting it. 

EDIT: The above is the kind of absolute garbage that I think Brian should kick out of here on its sorry behind. We sh*tcan people for racism, for other stuff; dreadfully stupid stuff like this should also make the grade. We know at least a few women enjoy visiting the site. . .

MGoBender

February 20th, 2014 at 2:29 PM ^

His post is stupid, but I think it has nothing to do with gender.  "Pussification" being a term for the general "going easy on" everything, being politically correct, not punishing harshly, rewarding participation in recreational sports over winning, etc. Again, regardless of gender.

kgh10

February 22nd, 2014 at 12:40 PM ^

Then why use the very specific term "pussification?" Seriously. Just say the "n***er-fication" or "jewfication" and see how offensive that sounds. Stop making stupid and offensive terms common use. And to the point this ass wants to make, there's a thing called liability that has "ruined this country" that prevents things like too much alcohol or bringing coolers into stadiums. The world has changed and it has nothing to do with a damn vagina.

MGlobules

February 20th, 2014 at 2:19 PM ^

might compensate for the loss of students. That is providing you haven't alienated them, too. 

And then there is the question of the product on the field. If I'm still living in A2 I'm probably not coming near it, even though--like a slavish dog--I'm watching every game on TV. My brother certainly isn't. 

I live in Tallahassee, and I'm constantly amazed that FSU would rather have no one in the stands than offer a really attractive deal to university employees, who are the biggest homers there are but see nothing for their pains. Does the UM offer a serious break to its employees?

At what point does someone say to Brandon, yo Warbucks, we're already raking in bazillions, just fill up the f'ing stands!

There have got to be a few more ways to skin this cat. 

Avant's Hands

February 20th, 2014 at 2:28 PM ^

When I was a student (mid 2000s) I didn't miss a game and was always in the stadium at least an hour before kickoff. I looked forward to it all week. However, I have only been to one game since (UTL) and I haven't had much of a desire to come to more. For one thing I don't have many if any friends that are still around Ann Arbor so I would need to get a hotel room and fight traffic after the game instead of simply walking home. There are also the cost and inconvenience factors so many others have mentioned. But mostly, even though I'm a Michigan fan first, I'm a huge fan of college football in general. I would rather be watching other games during commercials. Especially with most of our games being at 3:30 now, going to the game early means missing the end of the early games and the beginning of the late games and that's if I don't have to drive home right away. So it isn't specifically about Michigan Stadium, more that I prefer to watch several games at once.

True Blue Grit

February 20th, 2014 at 2:35 PM ^

at Michigan and other schools is that a tipping point is being reached caused by high prices, more restrictive policiies, and various annoying new gameday experiences  (like RAWK).  Finally, a lot of people are just saying "F-it, I'll just watch the game on HDTV and save the money".  And if you add to the mix some mediocre games or a team with a poor record, the apathy is only going to be worse.  I think to improve the situation, Dave Brandon and the rest of the suits in the athletic administration building need to start looking at the fans, supporters, and alumni who fill the Big House (mostly), Crisler, and other venues as long-term customers and valued people - and NOT simply ATM's that keep the athletic department operating in the black.  Start offering more value - not less.  In this case, value means a simpler, more pleasant and hassle free game-day experience at a fair price.  

Gob Wilson

February 20th, 2014 at 2:37 PM ^

 I admit that it is unlikely we will ever go back to a pure football experience at Michigan Stadium.  I love Michigan football and always will and will support the team and players to the max. Still, I feel the experience over the last 8 years has deteriorated and could be better without a lot of the nonsense.

I'm old. I admit it. I fear that this will sound like a guy who shouts “get off the lawn!”  I admit I started going to UM games in 1962 with my father and grandfather and continue to do so.  The game experience for me is pretty hard to take with big-board-commercials, non-live rawk music and way too many TV timeouts.  I see a parallel in this degradation with the TV  NBC Olympics...too little action and too many distractions from play (e.g. the Olympics  "up-close-and-personal" stories and commercials.) The Olympics are unwatchable on network TV, it is much better to get the Olympic action online. UM football has not gotten that bad, but is headed in the wrong direction. True fans will still go to the games without all the distractions.

 

gwkrlghl

February 20th, 2014 at 2:42 PM ^

When I was a wee freshman back in 2006, the best part of games (besides actually being really good that year) was getting to do the wave and seeing hot dog man. Now they chucked hot dog man and the product on the field sucks enough that we only get to do the wave at 2-3 home games a year.

But let's blast Seven Nation Army perpetually and pretend it's just as good

matty blue

February 20th, 2014 at 2:46 PM ^

charging people $100 a pop (or more) to do something that they can do at home is fundamentally unsustainable, unless you offer them something special, and some of the things that made the first-person experience special and unique to michigan stadium have essentially gone away:

  • the greatest marching band in the world has had its role reduced, replaced in some cases by the same rock music played in every other stadium.
  • the whole no-advertising thing; we love talking about how "there's no advertising in the stadium," but as brian points out, the scoreboards are constantly pummeling you with twitter messages, and ticket come-ons for other sports, and 'the official hydration supplier of michigan athletics."  i can turn that off at home.  i can't do that in the stadium.  if we have such a hard-on for money, i would happily take banner ads in the stadium over having my eardrums assaulted by non-ads for 3 1/2 hours.

top that off with ticket price increases that far outstrip inflation and couple that with lousy lousy lousy nonconference scheduling, and here we are.  the student attendance thing is just a subset of an issue that is absolutely not going to go away with a more successful football team.

i love going to the stadium, but the days of me going to three or four or five games a year are long gone.  i promise you i'm not alone.

Ed Shuttlesworth

February 20th, 2014 at 3:12 PM ^

The team quality isn't the problem -- Alabama student attendance is down, too.

We've simply reached a tipping point where the stadium experience pales badly in comparison with the alternative.  Before HDTV and easy connectedness, it didn't.  

Over the past four or five years, the stadium experience has gotten a little worse and the stay-at-home experience has gotten way, way better.  Not surprisingly, far fewer people are choosing the stadium experience.

There's no reason to think this will abate in the near term, or even medium term.  It will likely spread to other sports.  Football's in the vanguard, because football on TV has always been better than the other sports on TV vis-a-vis being in the stadium.

bklein09

February 20th, 2014 at 3:53 PM ^

I currently live in Eugene, Oregon and have had the pleasure of attending a few Duck games in the student section because my wife is in grad school there.

There are many things I don't like about the Autzen experience, but the way they handle student tickets seems to work like a charm. Student tickets are free for all events, including football and basketball. For football games, students log-in to Oregon's athletic website the Sunday or Monday prior to the game and request a student ticket. The time you are allowed to log-in is determined by your student status (grad students @ noon, seniors @ 1pm, juniors @ 2pm, etc.), but almost everyone who wants a ticket seems to get one.

The ticket is electronically placed onto your student ID card, meaning there is no waiting in lines or camping out or any of that. When you arrive at the stadium, they swipe your ID card and stamp your hand. It goes very quickly with little or no delays. You can then walk to the entrance of any part of the student section you want, and all they have to do is glance at the stamp on your hand before letting you in. Seating is truly GA, and that seems to work without any problems.

Oregon does a few other things that I think would work really well at Michigan. First, they do punish people who request a ticket and then don't show up. Because tickets are free and there are some people, in theory, who aren't able to get them, this seems completely fair to me. I beleive if you miss two football games that you requested a ticket for, you are no longer able to get tickets for the rest of the season. 

Another interesting thing that Oregon does is change the size of the student section from game to game. They realize that they will not get the same number of tickets requested for the Tennessee Tech game as they do for the USC, Washington, or Oregon State games. So they simply reduce the number of available student tickets for those games and sell them to the General Public.

Overall, I think a system like this would work much better than the system they are currently trying out. And personally I would have liked this better than when I was there and we had assigned seats. Maybe I should forward this absurdly long post on to Dave Brandon???

dahblue

February 20th, 2014 at 4:07 PM ^

The bottom line is that Brandon does a poor job of housing the "event" of a football game.  He comes not just from a corporate world, but a entirely bland, middle-of-the-road, corporate world.  At Dominoes, he had to distract people from the fact that the product sucked.  Now, he overlooks the most important aspects of the game to focus on someone else's version of a modern sporting event.  He's a follower; not a leader.

Callahan

February 20th, 2014 at 4:18 PM ^

Interesting idea, but I think Brandon's problem as it relates to his Domino's experience isn't the quality of the Domino's product (fast food pizza), it's that there are so many fast food pizza franchises that companies are constantly coming up with gimmicks to stand out from the competition. Michigan football/Stadium does not now nor has it ever needed such gimmickry, yet it's being treated in the same manner.

People have enjoyed it for what it is for over a century. We don't look to MSU or Eastern or really much else for alternative fall Saturday entertainment. If there's any real competition, it's the home experience, but that is only better when the live experience becomes unpleasant somehow. Brandon's answer is to "liven" up the live experience, which is seemingly becoming unpleasant to many, sending them where frankly, they can enjoy the game just fine without all the bullshit.

dahblue

February 20th, 2014 at 4:35 PM ^

I don't disagree.  At Dominoes, his concern was keeping up with the low grade alternatives to Dominoes.  Then, at Michigan, he's still trying to reach the bland, mass appeal.  He might hear "This is Michigan" a million times, but he can't seem to really understand it.  We're the "Leaders and Best" but DB is a follower, and generally a follower of garbage. 

MinWhisky

February 20th, 2014 at 5:36 PM ^

Eliminate all of the TV time outs so that the fans in attendance can enjoy the game without those interruptions.  The TV networks can time-delay the play-by-play for 3-4 minutes each time they want to do a series of commercials.  In the end, the TV audience will see the end of the game maybe 30 minutes after its actual conclusion.  This modification would ensure the paying customers get to see a superior product without penalizing the  non-paying tv audience to any significant extent.  In the end, it's a win-win.  The schools get to keep their fan base and reward them by allowing them to see a commercial-free product.  The tv audience gets to see the entire game in almost real time without destroying the game-day experience for those that attend and make the game more enjoyable by their cheering and shouting.  The tv networks, including the Big 10, have to do something for the fans that actually attend the game.  I think this could be it.

bjk

February 21st, 2014 at 3:57 AM ^

Embarrassingly obvious grubbing for money aside, I'm willing to bet that the beginning of the slide in student attendance can be dated to not before Oklahoma's legal victory over the NCAA over televising college football in 1984. The prior NCAA approach to limiting TV access to college football meant that the overwhelming majority of college games were unaffected by TV commercial time-outs and scheduling impositions; it also meant that ADs were primarily concerned with the stadium experience and not the TV market. The focus on TV income has made actual attendees of secondary importance and has put them out in the cold, metaphorically speaking. I wonder if TV income makes it economically hypothetically possible to have football games without live audiences at all; if so, this economic reality is what modern fans are up against.

MinWhisky

February 20th, 2014 at 5:54 PM ^

Reserve the first 20 rows between the 30 yard lines and behind the visiting team's bench to upperclassmen who have a 100 % perfect attendance record in their underlassmen seats   Put those underclassmen seats anywhere.  I guarantee those tudents will be make sure they attend every game, no matter what.  Wouldn't you love to be within shouting distance of the MSU and OSU benches?

NHBlue

February 20th, 2014 at 7:37 PM ^

When I was a student, we went to the games early because you could tailgate in the stadium.  Yes, we did buy a ticket for the keg.  They started by ending passing people up, then got rid of the "shit band" and now you can't even bring in a bottle of water.  Oh yea, it's a ton of fun going to Ann Arbor, especially with the great schedule and great team.

cutter

February 20th, 2014 at 9:16 PM ^

I was an undergraduate student from 1978 to 1982.  So yes, I witnessed the marshmellow throwing, passing the co-eds up the rows, hip flasks, etc.  

It was also a time when only a small number of football games were shown on television, so if you wanted to see a Michigan football game, your only recourse for the most part was going to the game in person.  The only high-tech item you carried with you was a transistor radio with an earpiece so you could hear the radio broadcast.

I read through a lot of the complaints here and while there are a number of good takeaways (such as streamling the general admissions process and letting students sit where they want rather than having them fill in the seats from the bottom up), a lot of this is just bitching.

People say they want exciting games and that seems to equate to non-conference portion of the schedule.  What people like me who were around during the Big 8/Little 2 era of Big Ten football recall is that the schedules back then really weren't that competitive anyway (which is one reason why Michigan wanted to get Notre Dame on the non-conference schedule--that series started up again in 1978).  But we went to the games anyway.

IRT the non-conference schedule, it's pretty clear that Brandon is moving away from having MAC teams on it.  Here's the non-conference homes games post-2014 that he's been responsible for putting together:

2015:  Oregon State, UNLV, Brigham Young

2016 (9-game conference schedule starts):  Hawaii, Colorado, Central Florida (played in BCS bowl game past season)

2017:  Cincinnati, AIr Force (with Florida as a neutral site game because getting a home-and-home with UF probably wasn't going to happen)

2018:  Arkansas, SMU, one TBD

The only MAC team on any published schedule is Ball State for 2020--and the reason they're on there is because Hoke used to be their HC.

Now as far as I can tell, there really haven't been any traditions removed from Michigan football that I witnessed as an undergraduate.  I go to one game a year since I live in the Washington DC area.  The band has what appears to be the same opening game ceremony as they did 35 years ago.  The team still runs under the banner.  If you get there early, you can watch the team warm up.  Group of musicians from the MMB play up in the stands (and the drumline performs prior to the game).  And there's still no commercial advertising in the stadium (which is totally unique in the CFB experience).

So what are the rest of the complaints?  You're not happy because the women's volleyball team gets a shout out during the football game?  The rawk music isn't to your taste or there's too much of it.  That's about 50% of the comments here.  Or would you prefer a 30-second ad from Ann Arbor Toyota or Domino's Pizza to be shown instead?

You don't like the television timeouts?  Well, folks, not only is that how the bills get paid, but seeing how much CFB coverage has blossomed, it's a small price to pay when compared to what was available on the tube back in the late 70s and early 80s.  Beyond that, what do you want the AD to do about it?  I actually do like the idea of getting a highlight package together to play during the breaks in the game (something you think the Big Ten Network could put together at the minimum--I don't know about how cooperative ABC/ESPN would be) so you could see what was happening elsewhere.  But is that really a game changer for the student body?

If the articles in the WSJ and CNNSI are to be believed, having a really dominant football team could be a problem as well.  Go figure, but having a series of one-sided games can be boring to the eyes of many students.

I think the bottom line for a lot of students is simply this--apathy.  The in-game experience is not as valued as much as I went to school because they can all be watched on television.  If partying or drinking is your primary social activity on a football Saturday, why show up at the game when you can do it at your frat or your apartment, etc. while watching the game on HD TV?  If attending football games isn't an integral part of the "Michigan experience" as the students define it, why should you expect them to go?  

If I'm Brandon, I continue to do the tweaks necessary to keep the students interested.  I think there are some good suggestions here that could be followed up.  But if there are segments of the student population that are disengaged from the Saturday football experience because they have "better things to do", then be prepared to shrink the student section and sell those tickets to the general public.  In fact, if I were him, I'd price them as "cheap seats" so that mythical family of four from Grand Rapids could attend the game without breaking the bank.  If you can't lock in the students as future alums to attend the games, then perhaps it makes sense to reach out to parents and their children instead.

 

 

 

 

 

 

 

 

 

M-Dog

February 20th, 2014 at 9:35 PM ^

The way to get students to come to the games is to give them something they can't get just by watching on TV at home:  involvement.  Treat them like they are part of the team and act like you really mean it.
 
For the students who show up on time, don't just let them watch the game, let them be part of the game:
 
- Allow a randomly selected group of them on the field for pre-game warm ups.  Let them mingle with the players for a period of time.  Have the backup QB throw them some balls.  Let them do some Barwis chest bumps with the players.
 
- Allow another randomly selected group of them stand on the sidelines with the team.  Let them have a chance to stand next to the coaches for a bit.  Let them see some plays being called . . . even let them call a couple of plays.  
 
- Allow a randomly selected group of students run out of the tunnel and touch the banner before the game.  Do it close to game time so they can get the thrill of doing it before 100,000 including their friends in the stands.
 
- Allow a randomly selected group of students access to the press box and let them experience the environment during the game.
 
- Give up one of the corporate suites and allow a randomly selected group of students to use it each game.  You can rotate students in and out of it each quarter to give more kids the chance to experience it.  Imagine what a message it sends to use one of the precious corporate suites on *gasp* students.
 
You can "add value" by involving the students in the game and making them feel like they are part of the team.  Use your imagination.  The rich alumni pay 5 figures for this kind of experience.  Show the students that they mean as much to you as the rich alumni.  Break down the glass wall between the team and the students and the students will care about the team. 
 
If you select random groups of students who show up on time and rotate them through attractions like above, you can give a couple hundred kids per game the experience of a lifetime.  Over the course of a season, you will give a couple thousand kids the experience of a lifetime.  Guess what these kids are going to do . . . they're going to tell all their friends and create a buzz.  They'll carry your message on social media for you and you'll plant the seed for them to become and stay lifelong fans. 
 

BlueFordSoftTop

February 20th, 2014 at 9:25 PM ^

 
Of mediocre play.  The event is scripted to mediocrity, including the marching band and RAWK.  We have become gentrified and generic.  
 
Michigan-level stadium experience is available on-demand all over the world and via smartphone virtually.  Aside from cheering the beloved Wolverines of my alma mater and letting the players know I root for them directly, and perhaps attempting nostalgia although it's very different experience today, there is modest reason to bother showing up in person at the stadium.
 
Confluence of factors, none boding well for expansion to 150k seats as once envisioned.  I wouldn't be surprised to see actual stadium attendance decline to 90k within the next decade unless several elements change.  Then again I'm a trained cynic.  And disappointed.

WineAndSpirits

February 20th, 2014 at 9:46 PM ^

Why not consider the opposite?

What do hotels and airlines have in common?

Yes, they compete for your money, but offer valuable perks in return. Why not offer people what they want, prime seats that make attending events worthwhile.

If I earned gold, platinum, elite status: what do I get in return? Front- row seats, VIP entry, access to the field, etc.

You can probably forgo, access to players, Or special events, etc. ... We're talking about students here. They have classes with players, or may know them, they probably don't need this to entice them to attend more university events...

You get the picture. Who gives an F about a stupid t-shirt.

Shorty the Bea…

February 20th, 2014 at 10:30 PM ^

and common laws of supply and demand.  Michigan football is competing against:

1. HDTV and broadcast coverage w/replays and discussion/informing of events

2. The ability to skip TV timeouts and watch other games (which most fans enjoy doing)

3. The ability for fans to sit in comfortable seating, throw a football around the back yard, walk around, take comfortable bathroom breaks, lay down, etc.

4. The ability for fans to continually drink alcohol.

5. The ability for fans to eat well at every day prices.

6. The ability for fans to use the internet and make calls.

Note: Substitutes for the average Michigan football fan largely consist of football from home/tailgates and preferring to watch other football games, not going out to eat or taking in a poetry reading instead of watching the Michigan game.  These are the substitutes which Michigan needs to understand it is competing.  

Michigan gameday has the following inherent disadvantages:

1. COST.  It costs a lot for one student, and especially a family of four from Grand Rapids, to attend one game both financially and in terms of a time committment (which is also money/opportunity cost).  Substitutes for these entertainment dollars include movies, family trips/vacations, video game/entertainment systems, etc.).

2. The on-field product is an unknown (your team may lose badly regardless of how much you pay to attend).  Michigan football cannot control the outcome like a staged concert. This discourages fans from making sizeable financial committments to see a product they may not end up enjoying (unlike say a new TV or smartphone). This gives incentive for fans simply looking for good football drama to stay home and channel surf for the most compelling game.

3. Laws and legal precedences do not enable Michigan to promote or fully support several key ventures important to many fans including issues regarding alcohol consumption.

4. It is difficult and time consuming to get to negotiate the logistics of getting into A2 and making it to your seat and back home.

5. Weather can be a major factor in whether folks feel like attending or not.

 

In order to compete with these threats of substitutes, the Mchigan gameday experience needs to emphasize its strengths as an asset and work to compete to minimize the advantages of substitutes and the disadvantages of the gameday experience.

Minimizing the threat of substitutes:

1. (Good TV broadcasts): Show quality replays on the video boards in game to allow fans better viewing of plays that just occurred.  This helps them feel closer to the action and increases stakeholdership.  The introduction of the slo-mo replay is essential to good football viewership as evidenced by its significant role in transforming Monday Night Football into the most popular weekly program on TV and bringing the NFL to the forefront of professional sports.  You simply can't have good football without good replays anymore.

2. (TV timeouts and other games): Show highlights of other key Big Ten and compelling national games and amazing plays elsewhere on the video boards during commercial breaks.  This would address several key issues.  First, TV timeouts are a major weakness/threat of the in game experience (they occur often and offer little of value, and probably hold negative value to most). This would fill the TV timeouts with compelling information that most fans care about rather than solely providing weak cheer led chants and ads for upcoming volleyball and wrestling matches. Second, it would help lessen the incentive to stay home to watch football where fans can watch highlights of other key matchups (who wants to miss real time highlights of ALA v. LSU or ORE. v. STANFORD in order to see Michigan play TOLEDO or ILLINOIS?). This is all the more relevant today when the on field product is an uncontrolled outcome and fans have incentive to leave when Michigan is up or down by a lot or playing a patsy and fans discover that FLA V. AUB is quickly becoming the hyped up classic it was billed to be.  They want to know what's going on elsewhere and this is not a threat to their burning loyalty to M football.  The fan has become a national consumer of football. Third, while fans still have the advantage when watching at home by controlling the remote, they are not guaranteed to catch the other game's highlights or broadcast when Michigan goes to commercial as often two or three games on national networks can be at commercial at the same time (so frustrating). At the Michigan game, fans would be guaranteed the satisifaction of highlights during TV timeouts and would actually receive a net benefit of going to the game from this perspective.

3. (The family picnic/tailgate, etc.): This substitute is harder to compete with as Michigan fans are cramped in Big House seating and there exists a threat to student seat locations when going to the bathroom or whatever.  In addition, it is more difficult to locate, sit with and party with friends in the Big House than at an outside location.  Section entrance/exits are cramped during high traffic moments and make trips to the bathroom and concessions a struggle.  Michigan needs to think of creative ways to minimize the advantages of the picnic/tailgate setting that address ease of movement, comfort, assurance of seating, and fun atmosphere.  This may require an evaluation of potential renovations of section entrances or other methods to increase the ease of foot traffic (ramps from the top coming down?).  In addition, Michigan should consider ways to make it easier for fans to avoid getting up and encountering foot traffic issues (and thus help alleviate the problem) such as more in section vendors for various products carrying a greater array of concessions.  In addition, they may want to attempt to increase the fun factor a la the tailgate by revising marshmallow policies or others of the like (marshmallows could be allowed, and sold in stadium for a profit on days when the forecast calls for non-melting temps, etc.).  Of course, various rules may be applied (who you can't throw them at: stadium employees and cameramen, on the field, etc.).  It should be important to attempt to recreate the fun tailgate "throw the football round" atmosphere within various sections of the stadium while still considering ethical and legal ramifications.

4. (Alcohol and its consumers): Not much Michigan can do there legally. They could begin to sell, but risk their message of "family atmosphere"  and "wholesome college experience". Have to attempt to make up for the lack of the buzz in other ways.  

5. (Reasonably tasty and affordable concessions): This issue may be the biggest dollar for dollar consideration. Thus, it may require a great deal of research and even investment, but there is a great deal of improvement to be found in the concession experience at the Big House compared to the current, lowest common concession denominator employed by UofM.  First, crappy food is not enticing.  Find new ways/vendors to increase the quality. Remember, Michigan is competing against quality tailgate and at-home/delivery food options here, not a monopoly of only being able to buy in the stadium (threat of substitutes as they affect attendance and long term loyalty/fandom).  Second, find more efficient ways to get that food to customers in the stadium.  Fans shouldn't be torn about having to miss half a quarter to stand in line for some concessions.  More vendors/food stations in the stands?  Hot Dog grills near handicap seating?  Creative thinking is a must here.  Third, consider rewarding attendance with competitive concessions prices compared to those eating from home or delivery (this is where there may, or may not, be a signifcant drop in concessions revenues).  The athletic department may want to consider offering quality concessions to students at no profit for the athletic department.  This may, or may not, incentivize more students to show up.  Creative ideas here could include a "Grill City" location where a massive, 50yd long assemblage of grills cook up quality chicken wings and other meat products at reasonable prices.  In order to find space for such ideas Michigan may want to consider ways to expand the footprint of the stadium grounds to include potentially building platforms extending out from the top of the endzones or on top of the medical treatment facility or something else.  Finally, the athletic department may want to compete with the tailgate food options by offering creative ways to allow fans to bring concessions into the stadium.  Perhaps $20 allows someone to bring in their own food in specified cooler or travel bag sizes.  Perhaps students can bring in concession bags for free (allow me to bring in good chips and dip and hot dogs and snacks and beverages and I'd stay all game).  Of course legal issues would need to be studied here, and security would involve inspecting the contents of each bag and not allowing glass containers or alcohol,etc.).  These are just ideas, but ones that should be explored.

6. (Internet/cell phone service): Providing adequate service would help.  Simple.

Understanding that the greatest threat to Michigan football game attendence is the substitute of viable alternatives that fans enjoy, the athletic department must alter their perception of the average fan and how they approach those fans with the goal of creating and capturing long-term loyalty.  Loyalty is a two-way street built upon unique sets of characteristics and actions of reciprocity.  At the moment, the athletic department has neglected to reciprocate the loyalty of innumerable fans and endangered the long term viability of Michigan athletics as a profitable, community-oriented enterprise.  However, it is not too late to change the current situation.  By understanding the real issues at hand and working to create viable, sustainable solutions, the University of Michigan athletic department has the opportunity to win back many fans through authentic acts of reciprocity that demonstrate the athletic department's genuine appreciation for Michigan fans.

One more note:  This is a limited observation and does not go into further discussion about capitalizing on inherent advantages (being part of a crowd, etc.), nor does it go into further valuable discussion about minimizing disadvantages.  All of these unique ideas would need to be compiled and measured against the vast array of substitutes in order to better understand the issues at hand (poor attendance factors, primarily for students). This would enable the athletic department to create and implement an informed strategy that incorporates several ideas and frameworks through various mediums in order to achieve stated goals.  

Final note:  Big time sports in America today are pricing out the average fan as they cater to big pocketbooks.  This is evidenced by trends of modern stadium construction that emphasize various forms of luxury boxes, suites, party platforms, creative amenities for front row seats, etc (target segmentation/differentiation).  In recognition of this emphasis on maximizing revenue streams, modern stadium construction in professional sports has resulted in lower seating capacities for new stadiums with less "cheap seats".  This is particularly relevent in the NFL where only the Cowboys and Jerryworld and the Packers have significantly increased stadium capacity during the last 15 years of stadium construction.   However, colleges are not recognizing the laws of this trend as they continue to increase emphasis on corporate/booster pocketbooks AND work to increase stadium capacities (few colleges have sizeably reduced capacities (Purdue), while most are adding on to existing stadiums or constructing new corporatized stadiums (Texas, Alabama, Michigan, Ohio, Oregon, Washington, Stanford, North Carolina, Washington State, Cal, Arizona State, Texas A&M, NC State, Clemson, Minnesota, etc, etc..).  Whereas pro stadiums have ditched bench seats and poor sitelines and totally focused on maximizing the experience for each fan as an individual with a relative price increase to each participant, colleges are attempting to increase the individual experience for each booster or high roller while simultaneously focusing on the mass, communal experience of the college crowd.  This inconsistent focus has likely contributed to the swaths of empty seating in college stadiums and may be rectified by lowering stadium capacities and working to increase the individual experience of every paying customer, albeit at a higher price, like the pro leagues.

slamalamadingdong

March 19th, 2014 at 7:45 PM ^

This thread starts every third day. Someone complains about the music, the urinals, the fact you can't have a keg in the stands, DB this DB that, tickets used to cost $5, my parking pass is too much... blah blah blah It's 2014. Although the world has changed since your glory years in college, Michigan football remains the greatest experience in college athletics.

theRecentGrad13

February 21st, 2014 at 3:42 AM ^

Being a recent graduate, I have seen boths sides of the gameday experience.

First, the piss wall. I got to experience it as a kid (about 9 or 10 years old IIRC). It was maigcal. Wish it was there for my college time after the morning tailgates.

Secondly, John U. Bacon knows how the students feel. http://michiganradio.org/post/students-aren-t-leaving-michigan-football…;

Lastly, I don't understand how the empty seats at the beginng of the game are that big of a deal. The student section is mostly filled by the 1st Quarter. Tailagting is a great part of beng any ticket holder and the gameday experience, especially as a student. I would estimate, the number of students missing at kickoff are about the same as the empty seats for the rest of the stadium. It is just easier to spot with the smaller area.

If you aren't going to read the details, skip to last paragraph.

NOT in any particular order, but these are my key complaints:

1. the band redundancy - the fact that maybe 10 different songs are played over the speakers and 5 songs are played by the band (during gameplay) just makes every game feel the same. I know the band has enough to handle as students, so I don't expect them do go full pandora shuffle each season. However, the same band songs, same drumline routine for the 1st quarter. I hate when other bands come and are more exciting at halftime (ex: Purdue 2009. They did the Michael Jackson thriller dance on our turf). I don't care when you graduated because everyone liked that. Delaware State's band even did the wave with the stands during the 4th quarter. Shake it up. In 2010 our band @ Purdue was great. 

I know every halftime can't be the Beyonce lights ouf spectacular of Under the Lights II. Just look at Ohio's band. It pains me to say it, but look at their youtube videos, ATT commercial spot, ESPN coverage (without throwing up).

I think the band can simply be more creative.

Also, a play halftime show like Wizard of Oz, etc. is not exciting for most of the students and should not qualify as creative. You are a band, not a drama club. I know. I was in drama.

2. loud speakers - Yes it is annoying even for us young wippersnappers. I get the pregame warm ups for the players, but there has to be a better way. Plus a lower volume would make the crowd noise seem louder/worth the effort.

3. 7NA is okay. In close games. In the 2nd half. A couple times. Maybe. Find something unique. Like VA Tech's Enter Sandman entrance, Wisconsin's jump around, etc. Play any techno and the students will be jumping. They tried with the "in the Big House" but that simply doesn't reach most of the audience, sorry heavy metal fans.

4. WIFI - I, to this day, do not have a smart phone. I understand getting updates during the breaks, but I came to watch and talk with friends. (See previous loud speakers/ad complaints about being able to hear the person next to you).

5. TV - kills games because they are 3.5-4 hours long. I would like to see the other sections stand that long (except halftime) and not be rubbing your knees on the car ride home and taking Aleve.

6. the scheduling - obvious and looks to improve with less MAC games, and more BCS teams. Can we play a big time program in AA maybe once beside ND? and not in a state that is a 24 hour drive for students? Just a thought, because without many students, it's an away game.

7. Record/Performance - I started in 2009. We went 4-0. Stands were full. Finished 1-7. 2010 Started 5-0. Finished 2-5. 2011 had very few games not packed. Great home schedule, great record. 2012, not a good home slate (one in Dallas) lost to Bama and ND early. 2013, after witnessing Akron live and UConn, how can you expect students to be excited? If we go to the game, we either beat a team we are supposed to beat or lose to a lesser opponent at home.

If we consistantly put together 10 win seasons and win a Big 10 championship, students will be there.

Michigan is 38-26 since I was first enrolled at UofM in 2009. Students will go to games, if we have a great team. Look at basketball. I could get a student bleacher floor seat 45 minutes before a game in 2009. Now, they sold too many tickets for the season. Winning can solve a lot of problems. Teams with more wins than Michigan in that span: No. Illinois, UCF, Ohio (Bobcats), Fresno St.,  Houston, Navy, Nevada, GA Tech to name a few. I would say the student performance of attendence has matched the play quality on the field. Sorry for bringing up the RR years.

So this was a long post, and it upsets me in many ways. The first step is acknowledging our issues before we can move forward to fix them.

Can't wait for the 2014 season.

 

 

 

 

 

Shorty the Bea…

February 21st, 2014 at 10:08 AM ^

However, the basketball ticket analogy in your last big paragraph needs further analysis. Yes, UM oversold the student section, but ticket sales are not the issue.  Alabama football is overselling student tickets.  The issue is getting those students to come to games so that when they grow up and get jobs they fly in from New York on fall weekends or drive in from Chicago and bring their families and forge lasting bonds with the program through their attendance at games.  Alabama football and M basketball overselling is not an accident, it is an acknowledgement that student ticket purchasers are not going to be coming to games to a percentage akin to the overselling rate.  This is their attempt at student ticket revenue maximization and to oversell to the degree where the stands will most likely end up full on gamedays.  Basketball oversold, but even now M students are not adequately filling up the student sections against teams not named Ohio, MSU, Wisky, etc..  The floor seats are all taken, yes, but not all the nosebleeds despite overselling by an enormous %50.

The challenge is getting students to come to games, not to purchase tickets.

west2

February 21st, 2014 at 11:39 AM ^

the opportunity a couple of years ago to accompany my son, a senior undergrad, and some of his friends from his apartment in AA through the streets prior to the game.  It was wall to wall people-mostly students partying with many moving to locations close to the stadium but interesingly when we got to the stadium there were considerably more nonstudents actually going into the game.  I believe that long waits (to get in, use the BR and get food/drinks), high food prices & running out of desireable food early, and lack of access to alcohol are big discouragements to students.  Tailgating and watching the game on TV is much more fun.  With security issues what they are, not sure how the universtiy can cure these problems and reverse the trend really.