I think Brian stopped working with them a while ago because people were complaining of the same issue you're talking about. I'm not sure if they're out of business, though.
OT: Is Rich Robots out of Business?
February 11th, 2009 at 4:20 PM#1202
I think Brian stopped working
February 11th, 2009 at 5:20 PM#1203
http://mgoblog.com/content/re-rich-robotsmgostore From a previous post from Brian.
February 11th, 2009 at 8:13 PM#1204
Is the store going to reopen anytime soon? I really wanted a couple of their shirts.