Is Rich Robots out of business? I know someone who bought some apparel from them and hasn't received her order yet and now she can't find their website either.
I think Brian stopped working with them a while ago because people were complaining of the same issue you're talking about. I'm not sure if they're out of business, though.
...and by that, I mean helter-skelter, willy-nilly and putt-putt!
http://mgoblog.com/content/re-rich-robotsmgostore From a previous post from Brian.
Do Something. If it works, do more of it. If it doesn't, do something else.